AUSST Incremental Sync Issue

[Andy_nag]

Hello,

i have taken inherited responsibility of maintaining company's internal adobe update server and currently facing some issues.

2 issues:

1. When i run incremental update via schedule task it starts and terminates within 1 min with event id 201. the account used is running with highest privileges and i have removed the max duration that the task can run to make sure it doesnt time out but this still fails. i have spent quite bit of my time researching on this but no luck. Hoping you guys will have some input.

2. when i run the same command on CMD its stuck at Incremental Syn chosen and nothing happens. this worked 2 weeks ago when i manually ran it and to my knowledge nothing has changed on firewall.

i am reluctant to do a fresh sync as i am unaware the time frame it will take.

Any help is appreciated.

below is the DLM log.

08/05/16 09:19:11:369 | [INFO] |  |  |  |  |  |  | 4228 | *******************start of Download****************

08/05/16 09:19:11:369 | [INFO] |  |  |  |  |  |  | 4228 | GDE Version is 9.0.0.4 (BuildVersion: 6.0; BuildDate: Wed Mar 04 2015 21:34:10 )

08/05/16 09:19:11:540 | [INFO] |  |  |  |  |  |  | 4228 | *******************End****************

08/05/16 09:19:52:619 | [INFO] |  |  |  |  |  |  | 3172 | *******************start of Download****************

08/05/16 09:19:52:619 | [INFO] |  |  |  |  |  |  | 3172 | GDE Version is 9.0.0.4 (BuildVersion: 6.0; BuildDate: Wed Mar 04 2015 21:34:10 )

08/05/16 09:19:52:760 | [INFO] |  |  |  |  |  |  | 3172 | *******************End****************

08/05/16 09:20:02:572 | [INFO] |  |  |  |  |  |  | 5924 | *******************start of Download****************

08/05/16 09:20:02:572 | [INFO] |  |  |  |  |  |  | 5924 | GDE Version is 9.0.0.4 (BuildVersion: 6.0; BuildDate: Wed Mar 04 2015 21:34:10 )

08/05/16 09:20:02:713 | [INFO] |  |  |  |  |  |  | 5924 | *******************End****************

08/05/16 09:20:24:822 | [INFO] |  |  |  |  |  |  | 4720 | *******************start of Download****************

08/05/16 09:20:24:822 | [INFO] |  |  |  |  |  |  | 4720 | GDE Version is 9.0.0.4 (BuildVersion: 6.0; BuildDate: Wed Mar 04 2015 21:34:10 )

08/05/16 09:20:24:994 | [INFO] |  |  |  |  |  |  | 4720 | *******************End****************

08/05/16 09:20:30:791 | [INFO] |  |  |  |  |  |  | 2864 | *******************start of Download****************

08/05/16 09:20:30:791 | [INFO] |  |  |  |  |  |  | 2864 | GDE Version is 9.0.0.4 (BuildVersion: 6.0; BuildDate: Wed Mar 04 2015 21:34:10 )

08/05/16 09:22:24:839 | [INFO] |  |  |  |  |  |  | 2864 | *******************End****************

08/05/16 09:22:37:198 | [INFO] |  |  |  |  |  |  | 520 | *******************start of Download****************

08/05/16 09:22:37:198 | [INFO] |  |  |  |  |  |  | 520 | GDE Version is 9.0.0.4 (BuildVersion: 6.0; BuildDate: Wed Mar 04 2015 21:34:10 )

08/05/16 09:22:37:292 | [ERROR] |  |  |  |  |  |  | 520 | The windows error code is - 12180

08/05/16 09:22:37:292 | [ERROR] |  |  |  |  |  |  | 520 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

08/05/16 09:22:37:292 | [ERROR] |  |  |  |  |  |  | 520 | failed to resolve the proxy setting on the machine

08/05/16 09:22:37:292 | [INFO] |  |  |  |  |  |  | 520 | The file to be downloaded is https://swupmf.adobe.com/webfeed/oobe/aam10/win/updaterfeed.xml

08/05/16 09:22:37:292 | [INFO] |  |  |  |  |  |  | 520 | Going to download the file at C:\inetpub\wwwroot\adobeupdates\webfeed\oobe\aam10\win\/updaterfeed.xml.tmp

[DelphiZoa · Accepted solution]

Hey Andy_nag,

I don't know how many folks in the Downloading, Installing and Setting Up forums have the expertise to address this issue. I could be wrong and an unsung genius is waiting in the wings with a perfect solution. In the meantime, however, you may want to ask your question in Deployment for Creative Cloud Team, Enterprise, & CS. There are some staff members who specialize in volume license issues that monitor that space. Alternatively, you can get help via the Adobe Licensing Website | Serial numbers, orders, and accounts or by Contacting Customer Care​.

[Andy_nag]

Hi Delphi,

i will post this in that forum as well.

thank you

Andy