Big problems when deploying cs6 via Jamf Casper

[danielmintz]

Hi Everyone, Has anyone else come accross a similare issue?

I manage casper for a large organisation and we are trying to roll out cs6 to the mac users.

There are 3 flavours of cs6 being pushed out Design &Web Premium, Master collection and photoshop extended.  All macs are on 10.6.8 and a small handfull are on Lion. All macs have at least the cs5.5 version of this product installed, some also still have the cs4 version ( kept for backwards compatible work)

I prepared the packages with AEMEE and uploaded both the install and uninstall for each flavour.

When deploying design and web premium I have no issues it runs smooth and installs every time. I do this via a policy using the every15 trigger.

When I deploy master collection or photoshop extended I get mixed results. On some machines it runs fine and installs but on most it fails. Casper gets to 97% then waits then fails.

I get the following log from the install.

/usr/sbin/jamf is version 8.52

Executing Policy Deploy CS6 Master Collection...

Downloading BOM for cs6 master collection WT_Install.pkg...

Downloading Components of http://casper.wellcomeit.com:80/Casper/Packages//cs6 master collection WT_Install.pkg...

Installing cs6 master collection WT_Install.pkg...

Installation failed. The installer reported: 2012-07-23 17:13:17.733 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/AppleMobileDeviceSupport.pkg

2012-07-23 17:13:17.837 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/Flip4Mac QuickTime Components.pkg

2012-07-23 17:13:17.839 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/Flip4Mac Web Plugins.pkg

2012-07-23 17:13:18.266 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/iTunesAccess.pkg

2012-07-23 17:13:18.267 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/iTunesX.pkg

2012-07-23 17:13:18.937 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2011_en_dock.pkg

2012-07-23 17:13:18.976 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2011_en_launch.pkg

2012-07-23 17:13:19.241 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2011_en_quit.pkg

2012-07-23 17:13:19.441 installer[64015:312b] PackageKit: *** Missing bundle identifier: /Library/Receipts/PPD_Installer_RI1482E3L.pkg

installer: Package name is Adobe Setup

installer: Installing at base path /

installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Running Recon...

Gathering Application Usage Information...

Finding Extension Attributes...

I have tried using afp not http and have made sure in the aemee package that ignor conflicts is checked and air installers is diabled. The box in casper admin for this must be installed to the boot volume at imaging time is also checked.

On the problem machines I have tried running the aemee packages locally and they fail as well.

Im very confused by it all and at  the stage of pulling my hair out ( whats left of it!)

Sorry for the long post, I thought more info would be better

Daniel

[K Gibson]

Daniel,

I hope I have replied before you have pulled all your hair out

Can you supply us with the logs from the client machine ? There is two I would like to see <product_name><time_stamp>.log which can be found in

/Library/Logs/Adobe/Installers/

and also

oobelib.log Location /tmp

You can mail me at kgibson@adobe.com

Cheers

Karl

CS Enterprise Systems Engineer

[danielmintz]

Thanks for the response Karl,

I have sent the logs over to you.

Daniel