CC 2015 installation failed

[dieters46025592]

When I try to install, I get the error message "the installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance".

So does Adobe provide this assistance?

[Ned Murphy]

It depends which application(s) you are asking about.  Adobe no longer provides installation support for their older products.  For their newer products you need to be a subscriber.  Where do you find yourself under those conditions? 

Forum Success Guide: https://forums.adobe.com/docs/DOC-5601

[dieters46025592]

It is CC15 - the version that was supplied through the university campus license

[Jeff A Wright · Accepted solution]

Dieters46025592 did you contact your University's Creative Cloud administrator for an updated installation package? 

If you continue to receive installation errors then I would recommend reviewing the install log.  You can find details on how to locate the install log at Creative Cloud download and install errors .  Please post any errors you discover to this discussion.