CC 2017 asking for serial number

Forum|Forum|7 years ago
December 2, 2018
3 replies
4512 views

I purchased the Adobe creative cloud 2017 license for Mac, but my programs stop working and the window pops out and asking for the serial number last night. I have only license code and no serial number. Does anyone know what happened? I did not associate with Adobe online subscription services, and also don't need it.

And I don't have the Adobe account with it.

This topic has been closed for replies.

Correct answer alisterblack

Hi,

To add this, you can open a new enterprise support case via the Support tab of the Admin Console. Chat and phone options are also available from there.

Alternatively please go to Contact Customer Care

T

Test Screen Name

Legend

Ok, thanks. It’s no good in this case for you personally to contact Adobe. Your enterprise will have a coordinator/administrator with access to tools and support from a special channel. The regular retail support won’t know what to do (nor will we), and the enterprise support will just refer you back. So you need to go through your enterprise’s Adobe license coordinator.

alisterblackCorrect answer

Inspiring

Hi,

To add this, you can open a new enterprise support case via the Support tab of the Admin Console. Chat and phone options are also available from there.

Alternatively please go to Contact Customer Care

Jeffrey_A_Wright

Community Manager

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

Juliac75330807, what type of a Creative Cloud membership are you using? Do you have a Creative Cloud for Enterprise or Team membership?

For either membership, Juliac75330807, please contact your local Creative Cloud admin to request a new license. I would recommend referencing Check expiration of volume or CC enterprise serial numbers with AdobeExpiryCheck tool for information they can use to detect expiring serial numbers.