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---r70603275
Inspiring
November 23, 2017
Answered

CC revert to trial

  • November 23, 2017
  • 3 replies
  • 3946 views

Hi everyone,

I am experiencing a very common issue, it seems: after being able to work without issues with the Creative Cloud suite, it turned into a Trial-only mode, although my subscription hasn't expired.

Verification process:

- check my subscription: done.

- deconnecting, uninstalling CC, reinstallation from the website, reconnecting, update apps: no change

- Stop Adobe Creative Cloud from opening in trial mode after purchase :  no change

- Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial? : no change

- Limited access error in Creative Cloud for desktop app : no change

- Use the Creative Cloud Cleaner Tool to solve installation problems : no change

- Resolve connection errors with Adobe Creative Cloud and Creative Suite applications : the LimitedAccess Repair Tool didn't work, and I have access to secure sites; when trying Reset the hosts file manually, I couldn't as I have no hosts file. The only files in C:\Windows\System32\drivers\etc are :

     hosts_bkup

     lmhosts.sam

     networks

     protocol

     services

None of these files contain the word "adobe".

Any suggestions would be greatly appreciated!

I use the CC to work and I am stuck with this issue.

Thanks a lot in advance,

Damien

This topic has been closed for replies.
Correct answer ---r70603275

Hi,

Yes I am only using the CC desktop software.

I will try the chat tomorrow, hope it will be available (I checked a few times, it was closed).

I was supposed to be called by phone by one of your colleagues, who never did. For more information regarding this contact me on PM.

Thanks,

Damien


Hi

My problem is solved!

I indicate here the process that has been sent to me by Adobe, which solved the issue.

The success may have been caused also by the suggestions of Tanusree and Alister, all adding up.

Note that if you have an issue which looks like mine, I reckon you should first try out all the solutions that I mentionned in my first post ("Verification process").

Also, I am adapting the answer from French, some small errors may remain. None of this looks like crucial changes anyway.

Finally, to be precise, I mentionned above that I didn't have a hosts file. I created one out of the hosts_bkup one (duplicating the latter and changing the name). That creation itself did not change anything, but may have influenced the result of the process below.

1) Display all the hidden files on your computer:

http://is.gd/windows_hidden


2) Delete the following folders:


C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

C:\Programs\Common Files\Adobe\OOBE     

C:\Programs\Common Files\Adobe\AAMUpdaterInventory    

C:\Users\<your name\AppData\Local\Adobe\OOBE

C:\Users\<your name>\AppData\Local\Adobe\AAMUpdater

C:\Users\<your name>\AppData\Local\Adobe\AAMUpdaterInventory


NB: if the file is used and cannot be deleted, reboot your machine using a clean boot before deleting them :

- see http://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

(NB: I personnally ended all the Adobe processes in the Task Manager)

3) Empty the trash (very important).


4) Download and install the Creative Cloud software:

https://www.adobe.com/creativecloud/desktop-app.html


If the installation is freezing at around 42%, delete the following folder and retry installing:

C:\Program Files (x86)\Common Files\Adobe\caps


- In the top-right corner click on the blue message "Download".

- Your brower will allow you to save the file.

- Once downloaded on your computer, right-click on the file and select "Run as Administrator".

- The installation of the Creative Cloud Desktop Manager begins.

Manual: http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Thanks everyone for your help,

Damien

3 replies

josephb70542470
josephb70542470
Participant
May 19, 2018

Thank yoooouuuu! This is the ONLY thing that worked spending all day trying to get Lightroom off the "Free Trial" mode even though I have the subscription.

Tanusree
Tanusree
Participating Frequently
November 23, 2017

Hi ---r70603275,

As you have already followed almost all troubleshooting steps, please try to give full permissions to All Adobe folders.

You need to give full control to the below mentioned folders and on each folder you need to do right click on Adobe folder - Properties -Security - Edit -Full control for all attributes- then Add Object Everyone - give full control to that -Click on Ok and Apply.

The folders you need to do this on :

1. C:\Program Files (x86)\Adobe

2. C:\Program Files (x86)\Common Files\Adobe

3.C:\ProgramData\Adobe

Let us know if this works !

-
---r70603275Author
Inspiring
November 23, 2017

Hi Tanusree,

Thanks for your help.

I just tried your proposition and the problem is still present.

During the process you suggested I encountered the following errors.

1. C:\Program Files (x86)\Adobe

     The application of the Everyone permission reported 1 error (after which I could continue to apply the modification):

          "C:\Program Files (x86)\Adobe\Reader 11.0\Resource\CMap

          Failed to enumerate objects in the container. Access is denied"

2. C:\Program Files (x86)\Common Files\Adobe

     The application of the Everyone permission reported 1 error (after which I could continue to apply the modification):

          "C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX

          Failed to enumerate objects in the container. Access is denied"

The modification of the third folder (C:\ProgramData\Adobe) went fine.

Thanks,

Damien

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---r70603275Author
Inspiring
December 6, 2017

Hi everyone

Does anyone have another suggestion for me to try?

Thanks a lot!

Damien

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 23, 2017

Hi Damien, Moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS​, experts here will be able to assist yo better and quick as you have a Creative Cloud fro teams license.

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