Participant

Question

Creative Cloud Desktop app PAC file issue

Forum|Forum|12 years ago
July 10, 2013
9 replies
18344 views

The Adobe Creative Cloud Desktop app doesn't seem to work if you have a PAC file specified in Internet Explorer - Error "No Internet Connection"

Log file: -

IMSLibHelper | | | 6096 | setting authproxy credentials in fetchAccessTokenForDeviceToken

OPM | | | 6096 | No Record found for the input fields in opm_getValueForKey

OPM | IMSLib_OPMWrapper | | | 6096 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername

OPM | IMSLibHelper | | | 6096 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore

OPM | IMSLibHelper | | | 6096 | Failed to get proxyCredentials from local store in setProxyCredentialsForHTTPRequest

OPM | IMSLibHelper | | | 6096 | Failed in setting authproxy credentials in fetchAccessTokenForDeviceToken

OPM | HTTPConnector | | | 6096 | GetIEProxyInfo - No default proxy present on the user machine

OPM | HTTPConnector | | | 6096 | GetIEProxyInfo - autoconfig url on the machine is : (I've removed the address to the PAC file but it is here)

OPM | HTTPConnector | | | 6096 | GetIEProxyInfo - Failed to get proxy for the url, error:12006

OPM | HTTPConnector | | | 6096 | GetIEProxyInfo - proxy Url is

OPM | HTTPConnector | | | 2712 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR...

OPM | HTTPConnector | | | 6096 | The http request returned HTTP_Status:0 HttpCommunicator error:68

OPM | IMSLibHelper | | | 6096 | user has not selected 'Remember Me', proxy data is not saved in local store

OPM | IMSLibHelper | | | 6096 | Failed in HTTPRequest in fetchAccessTokenForDeviceToken

OPM | IMSLib | | | 6096 | Unable to generate accessToken while performing fetchAccessTokenForDeviceToken

OPM | IMSLib | | | 6096 | Invoking client callback function with response and status : 22

OPM | P7Native | | | 6096 | Proceeding with fetchAccessToken callback...

OPM | P7Native | | | 6096 | IMSLib returned error during fetchAccessToken callback function, errorCode: 22

If a proxy server is specified and the Use automatic configuration settings are unticked the application works. Is there a way to get the app to work using a PAC file?

This topic has been closed for replies.

M

mehdij41745823

Participant

IMSLib returned error during fetchAccessToken callback function, errorCode: 23

how to solve?

robs4914793

Participant

In case someone else comes across this posting while trying to troubleshoot proxies. The PAC file seems to work (http://wpad/wpad.dat), however adobe appears to have recently started checking the certificate they are presented by the connection through the proxy so software downloads stopped working until we exempted the traffic from SSL interception. We did this for adobe.com and adobe.io to be safe based upon URL requests that were showing up in the logs.

paulm80675166

Participant

I managed to get this to work, I had to run the following from the command line and change the WinHTTP proxy from default to our IE Proxy.

netsh winhttp set proxy proxy-server yourproxyserver:80

Hope this helps

M

Macrat

Participant

We are having the same issue with our users. Can't seem to figure out what to put in the PAC file.

___Dom___

Community Manager

We have released an updated version of Creative Cloud Desktop which addresses some PAC-configuration related problems, please ensure you are running the latest version by reinstalling from the following link:

Download Adobe Creative Cloud apps | Free Adobe CC trial

paulm80675166

Participant

Has this issue been resolved? We are experiencing the same issue where we can only use the Adobe Creative Cloud Packager if we have our Proxy server specified in IE. If we try and use our PAC file which is what all our users have we are unable to use the packager

anthonyr34737302

Participant

This change resolved it for me, until Adobe recognizes the .pac file for its proxy settings again.

APPDATA\LOCAL\TEMP\PDApp.log

Example of a failure:

04/08/15 14:08:37:331 | [WARN] | | ASU | EnterpriseNative | EnterpriseNative | | | 7544 | Unable to validate the signature of CCPConfig xml

04/08/15 14:08:37:332 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 7544 | GetIEProxyInfo - No default proxy present on the user machine

04/08/15 14:08:37:332 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 7544 | GetIEProxyInfo - autoconfig url on the machine is :http://XXXXXX.XXXXXX.gov/config/autoproxy.pac

04/08/15 14:08:37:332 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 7544 | GetIEProxyInfo - Failed to get proxy for the url, error:12006

04/08/15 14:08:37:332 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 7544 | GetIEProxyInfo - proxy Url is

04/08/15 14:09:37:337 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 7544 | The http request returned HTTP_Status:0 HttpCommunicator error:0

04/08/15 14:09:37:337 | [INFO] | | ASU | EnterpriseNative | EnterpriseNative | | | 7544 | CCP FFC FES return status is (0) server-response()

04/08/15 14:09:37:337 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 4216 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR... : (12017)

Fixed by specifying a proxy in IE, leaving Autoconfigure and Use Automatic Configuration script UNCHECKED

04/08/15 14:16:18:966 | [WARN] | | ASU | EnterpriseNative | EnterpriseNative | | | 7596 | Unable to validate the signature of CCPConfig xml

04/08/15 14:16:18:967 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 7596 | GetIEProxyInfo - proxy fetched is :wwwproxy.XXXXXXXXXX.gov:80

04/08/15 14:16:19:779 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 8064 | WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE...

04/08/15 14:16:19:779 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 8064 | HTTP Request Status code 200.

04/08/15 14:16:19:779 | [INFO] | | ASU | EnterpriseNative | HTTPConnector | | | 7596 | The http request returned HTTP_Status:0 HttpCommunicator error:0

04/08/15 14:16:19:779 | [INFO] | | ASU | EnterpriseNative | EnterpriseNative | | | 7596 | CCP FFC FES return status is (0) server-response(<?xml version="1.0" encoding="UTF-8" standalone="yes"?><feature-response .................etc

Obviously not a fix for the enterprise but it will allow me to do a serialized CC package for my enterprise

___Dom___

Community Manager

Please test with a simple PAC configuration to ensure that the issue is not within the JavaScript of the file itself:

function FindProxyForURL(url, host) {

return "PROXY 10.2.3.4:8080";

}

PAC files specified by filename (e.g. C:\config\proxy.pac) are not supported, the PAC configuration should be loaded from a URL, which appears to be the case for most such setups.

At present, NTLM is unfortunately not supported as an authentication mechanism.

If you are still seeing problems with this, please confirm you have tested with a simple PAC configuration and provide details of the software/hardware version of your proxy server.

A

Anonymous

I just did what you recommended, but I still get this:

06/18/15 14:44:14:464 | [INFO] | | ADM | | ApplicationContext | | | 12244 | GetIEProxyInfo - autoconfig url on the machine is :http://.....

06/18/15 14:44:14:464 | [INFO] | | ADM | | ApplicationContext | | | 12244 | GetIEProxyInfo - Failed to get proxy for the url, error:12006

06/18/15 14:44:35:570 | [WARN] | | ADM | | WorkflowManager | HttpConnector | | 4736 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR : error : 12002

06/18/15 14:44:35:570 | [FATAL] | | ADM | | WorkflowManager | HTTPConnectorError | | 12244 | Error occurred while getting application xml: -190 extended error: 12002

cruehrig

Participant

same issue here, we have 3000 devices global network and can't make use of the software we already paid for - this is very bad - adobe needs to understand how corporate networks are designed and modify their creative cloud agent asap!!!

thomask52589166

Participant

It seems that the issue still exists. We have the same problems. The desktop app is not able to use pac files.

A shame that Adobe does not fix it. Its essential for bigger companies.

E

ElleRae

Participant

Same issue here. Spent four hours with "tech support" over two days and they had no clue what to do or what options to provide. All software is completely unusable since the CCApp can't connect to verify the subscription. The old Adobe Application Manager worked fine with proxies, but the new one is proxy stupid it seems. Still looking for a solution on this end, in contact with Adobe.

The only solution we've found internally is to allow http and https traffic for any machines running Adobe software to the following servers ... and we're still testing this since it requires serious security clearance when you're in a secure corporate environment:

ccmdls.adobe.com:443

ims-na1.adobelogin.com:443

na1r.services.adobe.com:443

prod-rel-ffc-ccm.oobesaas.adobe.com:443

lm.licenses.adobe.com:443

ccmdl.adobe.com:80

swupmf.adobe.com:80

swupdl.adobe.com:80

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ElleRae

Participant

Well, adding those to the settings on our systems didn't work. Our techs are still looking for a way to achieve this and it seems the only potential option may be to allow http and https access for specific machines (by IP) to access those servers directly -- if the servers change though then it won't work again.

We're still testing it at our office. Unfortunately doing that isn't really an ideal option since I'm at a healthcare company and that could leave a security hole and removing the proxy is not an option at all.

If anyone else has figured out a work around please post it.

ICTIEPER

Participant

Same issue, PAC-file, automatic discovery, NTLM/Proxy Squid configuration; Govt organisation.

Desktop application doesn't reach proxy server.

I've made exceptions in firewall, but our juniper SRX has problems (?) with resolving domain swupmf.adobe.com. To make it work, I used its IP address (23.197.62.115) instead of domain within firewallpolicy

M

murdocmk

Participant

We're having the same problem as described by dlbowen. We're a 6000+ user environment and a Proxy Auto-Configuration (PAC) file has a number of benefits for us in terms of Internet access/filtering. If we uncheck the PAC URL and set explicit proxy settings, the Creative Cloud updater/downloader works fine. If we try to use the PAC URL it just spins and eventually times out indicating it can't connect to the Internet (we don't allow direct Internet connectivity - it must pass through our proxy server).

If Adobe is inheriting Internet Explorer proxy settings but ignoring the PAC settings, this seems like an oversight/bug. Could someone from Adobe please address this?

talk2robby

Participating Frequently

Same problem.

talk2robby

Participating Frequently

The other Mgmt Tool worked fine. Once they switched to the Adobe Creative Cloud interface everything died. Now I get a warning giving me 90 days to connect and it won't download updates anyother way but through the Adobe Creative Cloud interface which is clearly not working. Good Job, Looks like Adobe needs to fire their QA team.

...Robert

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