Creative Cloud Issues, Does Not Load, Cant Update Apps, Cant Reinstall. Crashes

Question

Hi, is there perhaps somethign wrong with CC? I cant seem to do anything on there. It hangs all the time and I cant reinstall it. I want to uninstall it, but then i have to uninstall all my apps and I'm worried it wont work again. Please help.

SuJoshi · Accepted Answer

Hello,

Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

May I know if you are getting error when opening the app or impacting any other CC apps?

kglad · Answer

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.