Disabling the option to sync files to Cloud

[LucyB12345]

Hi there,

I have a query with regard to the the option to sync files to Cloud.

Is there a way to permanently disable the option to sync on or off (make it grayed out, maybe) so that users won't have the ability to change it? Is there a registry key that controls these options?

Thanks!

[kglad]

do you have an enterprise or team license?

[LucyB12345]

hi kglad!

we are currently thinking of getting team licenses for 3 of our users but we want to double check first if it is possible to disable the file sync options.

Thanks!

[kglad]

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

[LucyB12345]

Hi there,

Just wanted to check if my query below is possible.

Thanks!

[alisterblack]

Hi Lucy,

There are some options for doing this but they are not part of the standard packaging options and can cause issues elsewhere with your products. I would advise to open a case with our support teams to discuss further.

To contact support please use one of the following options.

Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

Alternatively please Contact Customer Care

[LucyB12345]

thank you!

[LucyB12345]

by the way, could I still open a case even if we haven't purchased licenses yet? We need to check first if what we want is possible.

Thanks!

[alisterblack · Accepted solution]

If you go to Contact Customer Care it will direct you to the support channels that are available.