Error 1603 with Acrobat installer created by Creative Cloud Packager
Hi
i have a issue with a installer created by Creative Cloud Packager (CCP).
- After launch the MSI created by CCP, at the end of the log I have
MSI (c) (D4:74) [11:54:52:766]: Product: CC Acrobat DC (X64) -- Installation operation failed.
MSI (c) (D4:74) [11:54:52:766]: Windows Installer a installé le produit. Nom du produit : CC Acrobat DC (X64). Version du produit : 1.0.0000. Langue du produit : 1033. Fabricant : Adobe Systems Incorporated. Réussite de l’installation ou état d’erreur : 1603.
2. When i execute the setup create by CCP, i have
08/10/18 12:12:58:809 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Build Version - 1.13.0.59
08/10/18 12:12:58:810 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Logging Level verbosity Set to 4
08/10/18 12:12:58:840 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Successfully fetched the optionXML content from MSI database ...
08/10/18 12:12:58:862 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
08/10/18 12:12:58:865 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | The install language for Acrobat (APRO18.0) from the fallback map (fr_FR)
08/10/18 12:12:58:865 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Bootstrapper launch location is :: C:\temp\Adobe\CC Acrobat DC (X64)\Build\ASU\Set-up.dat
08/10/18 12:12:58:976 | [INFO] | | ASU | OPM | OPM | | | 11944 | Build Version - 10.0.0.99
08/10/18 12:12:58:976 | [INFO] | | ASU | OPM | OPM | | | 11944 | Logging Level verbosity Set to 4
08/10/18 12:12:58:978 | [INFO] | | ASU | OPM | OPM | | | 11944 | Schema version and schema compatibility version are same or greater than current
08/10/18 12:12:59:063 | [INFO] | | ASU | OPM | OPM | | | 11944 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
08/10/18 12:12:59:063 | [INFO] | | ASU | OPM | OPM | | | 11944 | No Record found for the input fields in opm_getValueForKey
08/10/18 12:13:01:697 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Build Version - 1.13.0.59
08/10/18 12:13:01:697 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Logging Level verbosity Set to 4
08/10/18 12:13:01:697 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | The return code from the Bootstrapper Process is (0).
08/10/18 12:13:07:838 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11204 | Process creation completed.
08/10/18 12:13:07:838 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | The return code from the Adobe Installer Process is (19).Stopping the installation process.
08/10/18 12:13:07:838 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Failed in Acrobat (C:\temp\Adobe\CC Acrobat DC (X64)\Build\Setup\APRO18.0) deployment (3211311).Stopping the installation process.
Before executed the installer, i have clean all temp folder, close all process Adobe, Internet Browser and MS Office, and use the AdobeCreativeCloudCleanerTool
But the result is same.
When i execute the setup.exe in CC Acrobat DC (X64)\Build\Setup\APRO18.0\Adobe Acrobat i don't have issue but i can't use this setup for deploy with SCCM
For information, with other product created by CCP (Photoshop, After Effects, FireWorks, etc..) the package work correctly.
Can you help please ?
if you need i can send the full MSI log (5.6Mo)
Thanks you
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