Knoriega, please contact your education institutions Creative Cloud Admin to verify you are using the correct login information. They can use the process listed https://helpx.adobe.com/enterprise/using/support-for-enterprise.html if they need assistance with configuring the network.
The best option would be to contact your Creative Cloud Admin as mentioned Jeff_A_Wright.
In the meantime you may give a try to the steps shared in the following help document:
Let us know if this helps.