Skip to main content
S
sarahm94026692
Participant
March 16, 2021
Answered

Fireworks suddenly missing from Creative Cloud Suite

  • March 16, 2021
  • 1 reply
  • 310 views

Morning,

We have shared device licenses for our school with Creative Cloud and have installed Fireworks by selecting to show older versions of apps in the CC app. Until this week, Fireworks isn't showing as an option to install anymore, yet we have it installed onto all the other PCs with CC shared licenses on. We really need to install this on the teacher PC. Does anyone know how we can install this?

Adobe support advise it's not part of the CC suite, however it definitely was until last week 😞

Thanks

This topic has been closed for replies.
Correct answer Bani Verma

Hi there, 

 

Sometimes, the Creative Cloud desktop app does not display all the applications available in Creative Cloud. The apps you can't install on your computer are removed from the download selection screen. Some of the situations that cause this issue are listed here: https://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html 

 

For example:

1- You will not be able to install or run Creative Cloud apps unless you’re on a supported version of Windows or macOS. For details see Fireworks system requirements.

2- Please check if the "Show older apps" option is enabled in your Creative Cloud desktop app. To check that follow the below steps: 

  • Select the Account icon in the upper right of the Creative Cloud desktop app, and then select Preferences.
  • Select the Apps tab in the sidebar and enable the Show older apps option. After this check again.

 

Let us know if this helps. 

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
March 16, 2021

Hi there, 

 

Sometimes, the Creative Cloud desktop app does not display all the applications available in Creative Cloud. The apps you can't install on your computer are removed from the download selection screen. Some of the situations that cause this issue are listed here: https://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html 

 

For example:

1- You will not be able to install or run Creative Cloud apps unless you’re on a supported version of Windows or macOS. For details see Fireworks system requirements.

2- Please check if the "Show older apps" option is enabled in your Creative Cloud desktop app. To check that follow the below steps: 

  • Select the Account icon in the upper right of the Creative Cloud desktop app, and then select Preferences.
  • Select the Apps tab in the sidebar and enable the Show older apps option. After this check again.

 

Let us know if this helps. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices