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bobg2400696
Participant
January 26, 2021
Answered

How to remove a user from account

  • January 26, 2021
  • 1 reply
  • 1268 views

I log in to the Admin Console as Administrator for the account and select a user but it won't allow me to delete that individual (they are no longer with our organization).  It does show tha there is "no product" associated with of our users, inlcuding myslef.  I checked and I can still us the Acrobat DC we have the license for.

This topic has been closed for replies.
Correct answer SuJoshi

Hello,

Please confirm if you are logged in with the correct admin account (system admin) to remove the users from the admin console. If yes, please try to open the admin console on a different browser and check it again. 

 

You can contact the support team if the issue persists. 

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
January 28, 2021

Hello,

Please confirm if you are logged in with the correct admin account (system admin) to remove the users from the admin console. If yes, please try to open the admin console on a different browser and check it again. 

 

You can contact the support team if the issue persists. 

B
bobg2400696Author
Participant
January 28, 2021

Thanks for the reply, but later in the day I logged back in and the Admin Console was showing more functions/options (maybe an issue at the server level?).  But I was able to remove a user from our team so all is good.

S
Community Manager
SuJoshiCommunity Manager
Community Manager
January 28, 2021

Thank you for sharing the update. Pleased to hear that your issue is resolved.

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