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IDA-Stephanie
IDA-Stephanie
Participating Frequently
May 11, 2015
Answered

How to Remove the "Sign In Required" that launches after install?

  • May 11, 2015
  • 5 replies
  • 484714 views

Hello,

Is there a Registry key change or a feature I can turn off that will remove the "Sign In Required" when you launch the Pro DC after install? If so, what is the key or where can I make this change. Or will entering a licences key on install cause this not to appear. Right now I'm waiting for a license key and have been testing this with the trial version for our enterprise.

    This topic has been closed for replies.
    Correct answer bw_bloodletter

    Hi bw_bloodletter,

    What type of environment you have. Is it Citrix or imaged OS environment?

    Let us know about your environment so that we can help you better.

    Regards,

    Tariq Dar.


    My machine is Windows 7 Enterprise.  It was not imaged.

    The issue happened again this morning.  I ran the following (with our serial) from an elevated command prompt and it worked.

    adobe_prtk --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --regsuppress=ss

    I have no idea what causes it.  I have no idea when it will happen again.


    The rest of our users workstations are imaged using System Center, but it is done properly:

    - SysPrep, Generalize is run before the image is deployed.

    - The images do NOT have Acrobat on them - Acrobat is deployed after the machine/OS is deployed to the user. (Only to the users who are licensed for it get it, so it's not in our base image.)

    5 replies

    S
    selam_9396
    Participant
    September 6, 2024

    make me a daily planner

     

     

    J
    jstedl
    Participant
    January 3, 2018

    Huge pain and would cost us a lot more then it use to, we are switching to GIMP, problem solved!!

      C
      charleyhankins3
      Known Participant
      November 22, 2017

      Adobe Creative Suite 6 applications unexpectedly revert to trial mode

      ^ This worked for me.

      K
      kingitsc85
      Participant
      April 29, 2016

      To elaborate on the OP:

      I am installing Acrobat DC Standard and Acrobat DC Pro volume, using the media and the serial numbers provided in my Adobe portal. Even when inputting a serial number during the install, the Adobe ID "sign in" box pops up saying it needs my Adobe ID to activate, when the program is launched. If I do not sign in or cancel the dialog, the program will exit.

      Solution: (Assumes that Acrobat DC is installed and you are now facing the Adobe ID "sign in" pop up)

      I went to my Adobe licensing portal, clicked "Licenses" and "Downloads". It lists all licensed software downloads. At the very bottom, there is an item called "PROVISIONING TOOLKIT". Click it. Then download "Adobe Provisioning Toolkit, Enterprise Edition 9.0 for Windows" (there is also a mac version). It should extract to one file, adobe_prtk.exe. Run CMD as administrator. Navigate to the directory where adobe_prtk.exe resides. Run the following command:

      adobe_prtk --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxxxxxxxxxxxxxxxxxxxxxx --regsuppress=ss

      LEID = Find here if you have a different product than Acrobat DC Std/Pro

      Serial = Your 24-digit serial number without dashes ( - )

      Now launch Acrobat DC and you will not be asked to sign in, but the product will be activated.

        G
        gregbutler_20
        Participating Frequently
        September 2, 2016

        I'm in the same boat as bloodletter. When I run this command, I get an adobe Copyright message and Return Code=14. Do you know why that would appear?

        G
        gregbutler_20
        Participating Frequently
        September 9, 2016

        Okay. I set the prtk tool to run as admin and now I get return code = 0. I take it from the adobe exit codes page that this is good?

        S
        Adobe Employee
        Steve Cordero
        Adobe Employee
        May 11, 2015

        Services integration

        The link to the Preference Reference is the right place to look. It's updated regularly.

        IDA-Stephanie
        IDA-StephanieAuthor
        Participating Frequently
        May 11, 2015

        I have disabled all of these and still after I reinstall it, I still get the "Sign In Required". Anything else I can try?

        S
        Adobe Employee
        Steve Cordero
        Adobe Employee
        May 11, 2015

        If you are in a Trial then you need to apply a serial number or actually start the Trial but signing in with your Adobe ID.

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