Installing Problems

[Justin5C2A]

Trying to install the installer of the creative suite that the IT guy at my school created.  On some computers it works and on some it doesn't. I can't figure out what is wrong. Here is the insstaller log.  Any help will be appreciated.

Oct 29 17:51:56 iMac23 Installer[1356]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber

Oct 29 17:51:56 iMac23 Installer[1356]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber

Oct 29 17:51:56 iMac23 Installer[1356]: Failed to load specified background image

Oct 29 17:53:02 iMac23 installd[851]: PackageKit: ----- Begin install -----

Oct 29 17:53:25 iMac23 installd[851]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Full Mac Package_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Users/admin/Desktop/Full%20Mac%20Package_en_US_MAC/Full%20Mac%20Package/Build/Full%20Mac%20Package_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.894BB603-901A-45F5-8A51-B1AE9CAA7CFA, NSLocalizedDescription=An error occurred while running scripts from the package “Full Mac Package_Install.pkg”.} {

   NSFilePath = "./preinstall";

   NSLocalizedDescription = "An error occurred while running scripts from the package \U201cFull Mac Package_Install.pkg\U201d.";

   NSURL = "file://localhost/Users/admin/Desktop/Full%20Mac%20Package_en_US_MAC/Full%20Mac%20Package/Build/Full%20Mac%20Package_Install.pkg";

   PKInstallPackageIdentifier = "com.adobe.Enterprise.install.894BB603-901A-45F5-8A51-B1AE9CAA7CFA";

}

Oct 29 17:53:26 iMac23 Installer[1356]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Oct 29 17:53:26 iMac23 Installer[1356]: Displaying 'Install Failed' UI.

Oct 29 17:53:26 iMac23 Installer[1356]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

[SuJoshi · Accepted solution]

I would recommend checking the fatal error in install.log under /library/library/adobe/installers. You can also try to install the package directly on the machine without using any script.

Another option is to check the pdapp.log under the "/tmp" folder/location for fatal error and use this link to get relevant information: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html