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License expired

New Here ,
Sep 06, 2020

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Hey there people.

Hope all of you are doing well.

I'm using my school Adobe id and it says my license has expired even though I just got into grade 10.

Any ideas on what to do?

Hi there, 

 

Please try the troubleshooting steps given for Teams & Enterprise users in this document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If this doesn't help then please contact your schools Creative Cloud Admin or IT Admin for further help, see https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html 

 

Let us know if you have any more queries. 

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Cloud storage web assets, Collaboration, File sync, Libraries

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License expired

New Here ,
Sep 06, 2020

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Hey there people.

Hope all of you are doing well.

I'm using my school Adobe id and it says my license has expired even though I just got into grade 10.

Any ideas on what to do?

Hi there, 

 

Please try the troubleshooting steps given for Teams & Enterprise users in this document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If this doesn't help then please contact your schools Creative Cloud Admin or IT Admin for further help, see https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html 

 

Let us know if you have any more queries. 

Topics

Cloud storage web assets, Collaboration, File sync, Libraries

Views

33

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Sep 06, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Sep 09, 2020

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Hi there, 

 

Please try the troubleshooting steps given for Teams & Enterprise users in this document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If this doesn't help then please contact your schools Creative Cloud Admin or IT Admin for further help, see https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html 

 

Let us know if you have any more queries. 

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