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Lightroom CC will not install on OSX 10.8.5

New Here ,
Oct 07, 2015

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Already updated PS and Ai and tried signing out and back in. PLease help! This is the message I get.

Exit Code: 21

Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

ERROR: DW021: Payload {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} Photoshop Adobe Lightroom 6.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS

ERROR: DW021: Unsupported payload versions included

-------------------------------------------------------------------------------------

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Lightroom CC will not install on OSX 10.8.5

New Here ,
Oct 07, 2015

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Already updated PS and Ai and tried signing out and back in. PLease help! This is the message I get.

Exit Code: 21

Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

ERROR: DW021: Payload {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} Photoshop Adobe Lightroom 6.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS

ERROR: DW021: Unsupported payload versions included

-------------------------------------------------------------------------------------

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465

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Del_Z LATEST
Oct 08, 2015

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Hi chriss61294244,

Exit Code 21 occurs when the install engine encounters unexpected components. You may be able to solve the issue by taking the following steps:

1) Log out of CC

2) Reboot your machine

3) Log into CC

4) Update CC (Should begin automatically upon login)

5) Install LR CC

If you are still experiencing difficulty, this document addresses the issue with regards to Photoshop: Error 21 or DW021 while installing Photoshop CC 2015‌. Please try the solutions and let us know if they take of your issue with Lightroom.

Best,

Del

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