membership expired prompt shows up when i'm listed as a licensed user

[sheric20682269]

membership expired prompt shows up when i'm listed as a licensed user

[alisterblack · Accepted solution]

Hi,

Please try the following.

1. Ensure you are using the correct Adobe ID - if added to the Admin Console as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
2. Sign out and sign back in to the software by going to Help>Sign Out
3. Make sure you are connected to the internet
4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
   • Close the Creative Cloud application.
   • Navigate to the OOBE folder.
     Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
     Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
   • Delete the opm.db file.
   • Launch Creative Cloud.