Now on a "Team" Subscription but am still being told I can sign into only (2) computers with my ID

Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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I just added a PC That solely drives a laser cutter, so now I rotate between three worksatations in my studio that use different Adobe CC apps. It is only me here, no other users. I upgraded my license to a "team" subscription so I could stop the annoyance of having to continually log out of one machine as I went to use another.

 

However-- I am still getting this "must log out befoe you can access" error. Must I set up a second user ID/email (even though it is only me here,) to make this stop? 

 

Thank you very much.

 

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Adobe Community Professional , Apr 21, 2021 Apr 21, 2021
Hi, Thank you for posting your query here. I would like to inform you that Adobe allows you to install your Creative Cloud apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time using one email address. So, basically you pay per user. If you require using Creative Cloud products on two or more computers simultaneously than you may consider purchasing another license and assign on a different email address. And you will be billed for 2 License...

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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New here-- no replies....It seems like no one knows the answer? Is this an unusual question?

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Hi,

 

Thank you for posting your query here.

 

I would like to inform you that Adobe allows you to install your Creative Cloud apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time using one email address.

 

So, basically you pay per user. If you require using Creative Cloud products on two or more computers simultaneously than you may consider purchasing another license and assign on a different email address. And you will be billed for 2 Licenses. 

 

Team Subscription does not mean that One User can work as a Team of users on multiple computers. The benefit of Teams Subscriptions is : you can Add ( Purchase) additional licenses for your Team members and manage all licenses as a Team Administrator. Moreover if one Team user leaves the organization or the Team, you have the option to remove his/ her license and re-assign the same License to another user. 

Hope it helps. 

 

Thank you. 

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Community Beginner ,
May 11, 2021 May 11, 2021

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This does help, thank you. I eventually figured this out. Unfortunatley, the Adobe representative I spoke to on the phone to sign up for the plan did not understand this, and told me to sign up for teams, in error.  I have now corrected the problem.   Thanks.

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Thank you very much for confirming and apologies for the experience you had with Adobe Support in the first go. 

 

Stay safe!

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