Personal and Business Cloud Account

Forum|Forum|4 years ago
August 16, 2021
2 replies
1112 views

Hi,

I'm the administrator of our Adobe Cloud accout and I'm trying to setup a user account for a new employee. However, when the invite is sent to the new employee's email address, he's only being given an option for a personal account, not our business account, so when he signs in, he only gets trial software. We have a 4 user licence and ony 4 users (including the new employee).

Any help would be greatly appreciated.

Jon.

This topic has been closed for replies.

Vikrant R

Inspiring

Does this user have products assigned to them? Or have you just added a user without adding/assigning any products to them? The user will get a Business Profile activated only when they have a product or service that assigned to them.

Some more information on Profiles: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

Jon Hidden-ColeyAuthor

Known Participant

Yes, they have Creative Cloud All Apps.

Jon Hidden-ColeyAuthor

Known Participant

So on the left is the new employee sign in whilst on the right is my sign in which appears after I've entered my password.

T

Test Screen Name

Legend

Sometimes when signing in there is a choice on the PASSWORD screen between personal and business account. This is not where I would expect to find it, so it's easy to miss. Worth checking.

Jon Hidden-ColeyAuthor

Known Participant

Yeah, business isnt there. Personal is the only option.

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