problem with license

[tonv4904284]

Hi,

My name is Ton from Thailand. Working in the corporate which i am using the license that company purchased.

There never been asked me to fill anything in, but last week. It asked me to sign-in with my email address.

Once i did, it put me into this 'free trial' thing.

the license supposed to be under ( email removed by moderator- this is a public forum accessible to all, please do not share your personal information here)

but now I log in with ( email removed by moderator )

so basically, I am Panpong replacement.

so I have no idea about the current license.

Please help as I need a tool for work.

Thank you.

Best regards,

Ton

[Bani Verma]

Moving this query to Deployment for Creative Cloud for Team, Enterprise, & CS community.

[Jeffrey_A_Wright · Accepted solution]

Ton, please contact your Creative Cloud plan administrator so that the e-mail address you are using can be added to their membership.  I am not showing an active membership assigned to the e-mail address you used to post to this public forum.