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Anonymous
July 9, 2009
Answered

Recieving error when signing a document

  • July 9, 2009
  • 1 reply
  • 11248 views

When signing a document, users are receiving >>

Timestamp signature property generation error: Unsupported transport protocol

Time Stamp Server is configued as Server URL:  IP Address of Time Server

Any ideas on how to resolve this error?

This topic has been closed for replies.
Correct answer Steven_Madwin

Hi,

The problem is probably the URL for the timestamp server is an SSL address (i.e. https://) and the certificate that the OS needs to validate the SSL connection is not available. One thing to try is to copy the address for the timestamp server and paste it into a browser. This may give you the option of installing the SSL certificate.

Steve

1 reply

Steven_Madwin
Adobe Employee
Steven_MadwinCorrect answer
Adobe Employee
August 14, 2009

Hi,

The problem is probably the URL for the timestamp server is an SSL address (i.e. https://) and the certificate that the OS needs to validate the SSL connection is not available. One thing to try is to copy the address for the timestamp server and paste it into a browser. This may give you the option of installing the SSL certificate.

Steve

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