Recieving error when signing a document

[Guest]

When signing a document, users are receiving >>

Timestamp signature property generation error: Unsupported transport protocol

Time Stamp Server is configued as Server URL:  IP Address of Time Server

Any ideas on how to resolve this error?

[Steven_Madwin · Accepted solution]

Hi,

The problem is probably the URL for the timestamp server is an SSL address (i.e. https://) and the certificate that the OS needs to validate the SSL connection is not available. One thing to try is to copy the address for the timestamp server and paste it into a browser. This may give you the option of installing the SSL certificate.

Steve