RemoteUpdateManager Keeps Exiting With Code 2

Forum|Forum|10 years ago
December 16, 2015
4 replies
7566 views

I have setup AUSST on our network. I can see the files through the browser on all client machines, but when I run RUM tool, I keep getting the error that the following updates failed to download: Photoshop. The log files says:

Starting UpdaterCore InstallUpdates

No new updates to be installed

##################################

Following updates failed to download:

(Adobe Photoshop CC2015-16.0/16.1.1)

##################################

Ending the RemoteUpdateManager Return Code (2)

Does anyone have an idea of why this would be failing if I can see the items through the web browser? If you can see them there, then IIS has to be configured correctly.

Also, after the initial sync, I checked did an incremental sync. Is that the way that I keep our internal server updated, with the current updates from Adobe?

Just a note* The server with AUSST is Windows Server 2012 R2. I am testing this using a IMac as the client. Also, I have the AUSST setup on the local login. Does that make a difference as long as the machines are part of the domain network, they should be okay and talk with each other?

Any help on this will be greatly appreciated.

This topic has been closed for replies.

U

Upshot IT

Participant

I'm getting the following output when I run RemoteUpdateManager. The problem seems to be when it gets to the "Sanitizing data for product" stage. The "Sanity check" fails because the HD Client is not the right version.

I don't know what this HD Client is, or how to update it. Anyone have ideas?

rpandita

Community Manager

Hello everyone.

Error code 2 means

One or more updates could not be installed. For example, only two out of three updates might have been installed successfully.

Consider a case where updates are to be installed for Photoshop, Illustrator, and Dreamweaver. However, Photoshop is running on the client machine and so the updates were installed only for Illustrator and Dreamweaver. In this scenario, error 2 will be returned.

Testing to be performed

Remove the overrides file from the native location and then check if you can download updates, it will clarify if the issue is within the network or the AUSST server which has been set up.

~Rohit

V

VCT

Participating Frequently

I have a similar issue. I had three different updates, two installed with no problem but the Photoshop update keeps failing to install.

**************************************************

Following Updates were successfully installed :

(ACR/9.6/9.9/osx10-64)

(PSTI/1.3.0/1.3.1/osx10-64)

**************************************************

Following Updates failed to Install :

(PHSP/18.0/18.0.1/osx10-64)