Request for Serial Number when licensing CS6 package with CC

[sdfsdfadgasdg]

We're setting up our first batch of CC subscriptions for some new staff and to cater for some upgrades from CS5. However, we need to remain with CS6 likely for the rest of this year to maintain a consistent art pipeline.

If In understand correctly, I can use CCP to create and deploy only CC packages, while I need to use AAMEE to create the CS6 packages. Following: http://www.adobe.com/go/aamee_deploymentguide I created an unserialised, trial mode Flash Professional package and deployed this on a test system. At the same time, I invited a test user to our CC for Team subscription (under the VIP program) and assigned a live Flash Professional subscription to him.

The package deployed successfully (although it took an incredibly long time) and when started < i clicked the 'License this software' button. The user sioged in successfully with his newly created Adobe ID and was then asked for a serial number.  Since this is a CC subscription, I don't have a serial number to give him. I had assumed that the adobe ID was now associated with the license and the serial number would not be required.

How do I get past this stage when deploying this package to users? Is there some undocumented option or modification I need to make to the package?

[Kamofy01]

I had the same issue. I created my CC CS6 deployment using the CCP tool provided by Adobe. I then used my CC Admin username and pass to try and activate my suite, but reveived the serial number prompt that you are getting. I then got in touch with Adobe support. They explained to me that the CC Admin account does not actually have a license associated with it. They suggested that I invite a new user via CC admin site. Once I created a new user, I went ahead and tried to sign in/activate my suite and it worked fine. Perhaps the account you are using is an Admin account? If not, I am still willing to bet that it is an account issue and not an install issue. Good luck!

[sdfsdfadgasdg]

Unfortuantely I've have already invited a test user to a subscription. I have two, in fact. One with just Flash Pro and one with the full suite (me). Neither are able to activate their installations without being prompted for a serial number.

Abhijit, I have no host or networking issues. As you can see form above, both users have been invited and have accepted their invitations. I'm not using, nor intend to use the administrator account as one of the licensed users.

Is there anything else you can suggest?

Kamofy01, How were you able to build CS6 packages using CCP? When I tried this, the only ones available were CC downloadable products. I had to use the older AAMEE to build the CS6 packages. I suspect this is part of the problem, but I've followed the instructions to the letter...

[Guest]

Just as an FYI I am running into this problem as well. Clean install of 10.8.4, newly created CS6 packages according to the directions at http://forums.adobe.com/message/5612843#5612843.

[Abhijit_Kr_]

Hi Terry,

I checked your profile and found your Account got activated today itself. Most of the time account start to work right away but sometimes it takes a little bit extra to get fully functional.

Also if you can Private Message me your contact details then I can call you to find what could be the reason behind this issue.

Regards,

Abhijit

[Abhijit_Kr_]

Hi Terry,

As we discussed over the Phone we found it to be an issue with Adobe Application Manager. After we installed Creative Cloud Desktop App your software got activated successfully.

regards,

Abhijit

[sdfsdfadgasdg · Accepted solution]

Just to clarify this for anyone else that's reading:

The client-side AME is installed automatically with CS6 applications. It is this component that is failing to validate my CC subscription, causing the application to fall back to requesting a serial number.

After a telephone call with Abhijit, we discovered that installing the standalone CC desktop application, either before or after the CS6 package, allowed the subscription to be validated and the software activated. It seems like there's a significant bug there, or at least a lack of consideration for the possibility that clients might not have CCD installed. The workaround is just about satisfactory for my environment, but I think this could still cause trouble in some larger or educational setups.

A useful tip: The CCD installer downloadable here: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe supports the same command line switches as msiexec, so although it's not readily deployable as an MSI, it does allow for unattended installation.

[Abhijit_Kr_]

Hi Terry,

Serial No Prompt can occur due to many reasons:

1. Adobe Entries in Host Files//  Fix: Delete the Adobe Entries and try Activating the software

2. Network Issue// Fix: Exceptions to Adobe URL and Port no 80 and 443 in Firewall and proxy.

3. User is not Invited or did not accept the Invitation// Fix: Send the invite and accept

4. Admin has to send an invitation to self and accept in order to use the CC//  Fix: Send the invite and accept

Please let me know if it helps.

Abhijit