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defaultnuziex4x4cbg
Participant
February 8, 2021
Answered

Security zone registry settings is enabled. Error code 708

  • February 8, 2021
  • 15 replies
  • 304738 views

Has anybody encountered and resolved this problem? Downloaded CC desktop installer and received this error, even when running as administrator:

 

"Security zone registry settings is enabled. Please check. Error Code: 708"

 

I have no idea what this means. Any tips are appreciated!

    This topic has been closed for replies.
    Correct answer dowlingm

    I think the alternative installer has the same problem now. Here is the fix that worked for me:

     

    Open elevated regedt32

    go to HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings

    change Security_HKLM_only DWORD from 1 to 0

    execute the install

    change it back or gpupdate.

     

    Here's the getadmx page for the key in question:

    https://admx.help/?Category=Windows_10_2016&Policy=Microsoft.Policies.InternetExplorer::Security_HKLM_only

    15 replies

    C
    catOS
    Participant
    December 10, 2021

    @dowlingm  response was what worked for me.

    • Open REGEDIT as administrator
    • Modify the DWORD data from 1 to 0

           HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settingschange Security_HKLM_only DWORD

    • execute your installation
    • After installing it and testing that it works, bring back the DWORD value from 0 to 1. You want security in your computer. 

     

     Now I think this policy is inheretit from policies created on my Microsoft Azure Office 365 configuration. I am the admin and modified some stuff, but it took to much TIME to populate, so I just went straight to applied @dowlingm  the recomendations. Thank you @dowlingm! 

     

     I am using Acronis Cloud Cyber Protection, and it has a "Device Control" option in the Cyber Protect Console in the End Point Management console, that blocks software  installations as well, so for some people it might be a problem too. 

     

    #acronis #cyberfit #ipthub #adobeDC 

     

     

     

     

     

     

     

    T
    Tyrone5E60
    Participant
    February 23, 2022

    We had this problem when we turned on the security baselines. There is a setting in the security baseline under the internet exporer section. The setting is "Internet Explorer security zones use only machine settings". Set this to disabled and you can install Adobe products as normal.

    H
    hemant.phul
    Participant
    August 30, 2021

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error708

    This guided me perfectly.. works now. 

      D
      defaultnmd994nwrp92
      Participant
      August 28, 2021

      Update “Security Baseline for Windows 10 and later”

      Internet Explorer

      Internet Explorer security zones use only machine settings

      Disabled

      Save and Re Sync computer from “Access Work or School”, “Info”

      Will remove

      Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only

      D
      defaultrui50tyrosy0
      Participant
      June 4, 2021

      None of these solutions worked for me. The only thing that did was to go into the Windows security registry. Follow these steps. https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&mv=other#error708

      S
      stoltzge
      Participant
      April 7, 2021

      It seriously should not be this damn hard @adobe to provide a simple exec installer to your paying customers. This is unfournately what I have come accustomed to. Having to ask other customers for help because your development team seems to be none existent

        F
        Francisco Erivelton5EB6
        Participant
        March 26, 2021

        Infelizmente não tô conseguindo instalar o Premiere.

        Isso está acarretando no atraso do meu trabalho.

        Peço ajuda sobre o assunto!

          D
          dowlingmCorrect answer
          Participant
          March 3, 2021

          I think the alternative installer has the same problem now. Here is the fix that worked for me:

           

          Open elevated regedt32

          go to HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings

          change Security_HKLM_only DWORD from 1 to 0

          execute the install

          change it back or gpupdate.

           

          Here's the getadmx page for the key in question:

          https://admx.help/?Category=Windows_10_2016&Policy=Microsoft.Policies.InternetExplorer::Security_HKLM_only

            O
            Owen5EEF
            Participant
            March 3, 2021

            Bingo! This worked for me, and you only posted it an hour before I needed it! Hopefully, everyone scrolls this far down. 

             

              S
              Sharish5E10
              Participant
              March 16, 2021

              Hi Team

              How to change it?

              S
              soraher
              Participant
              February 26, 2021

              We encountered the similar issue on our Windows devices with Windows 10 Security Baseline (Dec 2020) via Intune Endpoint security.

               

              Disabling the baseline configuration "Internet Explorer security zones use only machine settings" mitigated the problem on our environment.

                J
                Joseph5E59
                Participant
                March 2, 2021

                So We just noticed this issue with our Citrix VDI's. Could this have anything to do with us removing Internet Explorer? The assigned users are local administrators so we at least took that out of the equation. Also none of the "Fixes" everyone is saying work do not pertain to us. We are not using Intune EndPoint Security, do not have anything setup in our GPO's for internet Zone settings that would block them.

                 

                Is this something I have to reach out to Adobe directly?

                T
                TGS5E57
                Participating Frequently
                February 22, 2021

                Anyone ever figure this out? We just updated our End Point Manager Security Baselines to the December 2020 versions and now we are seeing this problem trying to install Adobe Acrobat (Imagine that, the only app having problems is an Adobe product).

                I've tried all the alternative installers here but none of them are working. 

                Our trusted sites settings are locked down but I added *.adobe.com to Site to Zone Assignment list in GP and that also did not work. 

                T
                TGS5E57
                Participating Frequently
                February 22, 2021

                Disregard, after a couple of reboots and EPM syncs the normal installer finally ran. The only change we made was the addition of *.adobe.com to trusted sites. 

                 

                R
                Rich5FA5
                Participant
                February 25, 2021

                Did this still work for you?  I'm seeing this with the Arobat_DC_Set-Up.exe.  I've tried every incantation (https, http, no scheme) of adding *.adobe.com and *.adobe.io in trusted sites, but none of them seem to allow the installer to get past that error here.  If I exclude the machine from the baseline and then it works right away, so something in there seems to still cause it even with those added to trusted sites.  This was true for both the Aug2020 and Dec2020 baselines.

                D
                defaultxs609uu9arfs
                Participant
                February 10, 2021

                Just spoke with support, try using the install from this link: https://helpx.adobe.com/in/download-install/kb/acrobat-2020-downloads.html#sa_src=web-messaging

                 

                I had to remove a residual Adobe DC install from add/remove programs (maybe the earlier install failed?), once I did the install package from the download above worked.

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