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상철박33656622
Participating Frequently
December 21, 2017
Answered

Serial number license denied

  • December 21, 2017
  • 2 replies
  • 737 views

Acrobat DC TLP license has been rejected.

Reinstalling or erasing the registry value will not resolve the problem.

Is there a solution other than formatting?

This topic has been closed for replies.
Correct answer AnandSri

Hello Sangchulp73421072,

Sorry for the inconvenience caused and for the delayed response. Please create a licensing file of the TLP license using the Adobe Customization Wizard Adobe Creative Cloud license package

Run the un-serialization file once, and then run the serialization file. Reboot the machine and see if this brings any difference.

If the issue still persists, please contact the Enterprise support team https://helpx.adobe.com/in/contact.htmlhttps://helpx.adobe.com/in/contact.html

I have also shared the direct contact details of Adobe Enterprise support team via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

2 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
February 7, 2018

Hello Sangchulp73421072,

Sorry for the inconvenience caused and for the delayed response. Please create a licensing file of the TLP license using the Adobe Customization Wizard Adobe Creative Cloud license package

Run the un-serialization file once, and then run the serialization file. Reboot the machine and see if this brings any difference.

If the issue still persists, please contact the Enterprise support team https://helpx.adobe.com/in/contact.htmlhttps://helpx.adobe.com/in/contact.html

I have also shared the direct contact details of Adobe Enterprise support team via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

kglad
Community Expert
Community Expert
December 21, 2017