Silent Uninstall of Acrobat X Pro Errors

[SIXfoot5ins]

Hey!

Trying to use the RemoverTool in Acrobat X Pro to cleanly uninstall it with the licensing, prefs etc using the command line.

16.7 16   Macintosh Deployments — Enterprise Administration Guide

It errors on the last line ERROR Removing the file: /Applications/Adobe Acrobat X Pro.

Anyone know how to stop this from happening?

Thanks

[Guest]

This line?

$ sudo "/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Support/Acrobat

Uninstaller.app/Contents/MacOS/RemoverTool" "/Applications/Adobe Acrobat X Pro/Adobe Acrobat

Pro.app/Contents/Support/Acrobat Uninstaller.app/Contents/MacOS/RemoverTool"

"/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app"

The "sudo" command should work but try executing it logged on to the Terminal app as "root".

Also make sure your backup and antivirus are turned OFF.

[SIXfoot5ins]

Thanks for your reply Sabian,

Yes, thats the command

I'm running it as root and have no AV installed or running.

We use Casper Suite to deliver this command and it completes but fails the delete with ERROR Removing the file: /Applications/Adobe Acrobat X Pro

Be nice to have it cleanly exit

[Guest]

Does the console log indicate more detail?

If not, have you tried using FSEventer to log the activity to try and catch details on the uninstall failure?

[SIXfoot5ins]

Got fed up so uninstalled it using this

rm -fdR /var/root/Library/LaunchAgents/com.adobe.*

rm -fdR /Library/Application\ Support/Adobe/

rm -fdR /Library/Internet\ Plug-Ins/AdobePDFViewer.plugin

rm -fdR /Library/Preferences/com.adobe.acrobat.pdfviewer.plist

rm -fdR /Applications/Adobe\ Acrobat\ X\ Pro

rm -fdR /Library/Application\ Support/Adobe/Acrobat\ 10\ AMT

rm -fdR /Library/Application\ Support/Adobe

rm -fdR /Library/Application Support/Mozilla/Extensions/*adobedotcom

rm -fdR /Library/Automator/Save\ as\ Adobe\ PDF.action

rm -fdR /Library/PDF\ Services/Save\ as\ Adobe\ PDF.app

rm -fdR /Applications/Adobe\ Acrobat\ X\ Pro

rm -fdR /Library/Preferences/Adobe\systems

rm -fdR /Library/Internet\ Plug-Ins/AdobePDFViewer.plugin

rm -fdR /Library/Application\ Support/Adobe

rm -fdR /Library/Preferences/com.adobe*

rm -fdR /Library/Preferences/com.Adobe*

rm -fdR /Library/Logs/Adobe

rm -fdR /Library/Preferences/Adobe

rm -fdR /Library/Preferences/Acrobat*

USERS="$(ls -1 /Users)"

for USERDIR in $USERS; do

rm -fdR /Users/$USERDIR/Library/Application\ Support/Adobe

rm -fdR /Users/$USERDIR/Library/Preferences/Acrobat*

rm -fdR /Users/$USERDIR/Library/Preferences/Adobe

rm -fdR /Users/$USERDIR/Library/Preferences/com.adobe*

rm -fdR /Users/$USERDIR/Library/Preferences/com.Adobe*

rm -fdR /Users/$USERDIR/Library/Preferences/Adobe*

done

[Guest]

That'll do it.

[mikeorama]

The RemovalTool does not delete the alias to the Adobe Uninstaller package in /Applications/Adobe Acrobat X Pro/. When RemovalTool attempts to delete the Adobe Acrobat X Pro folder, it fails because it's not empty. That's your error.

If you remove the alias first, using the command "rm /Applications/Adobe\ Acrobat\ X\ Pro/Acrobat\ X\ Uninstaller", the RemovalTool command will delete the /Applications/Adobe Acrobat X Pro/ folder and exit as you wish.

For what it's worth (and for the record), the RemovalTool in Acrobat Pro XI deletes the alias properly.

Thanks for the original post; I was looking for instructions on uninstalling Acrobat Pro at the time!

[mikeorama]

Of course, in more testing, I found that RemovalTool still occasionally failed to remove the folder. I found that the folder removal was being blocked by a hidden .DS_Store file in the folder. I have no idea how that file was getting there (something about my Casper-based installation packages, no doubt), but it's something else to check for when preparing your removal scripts.

Haven't double-checked the Acrobat Pro XI RemovalTool's behavior yet.