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Started having federated MAC users not be able to access Acrobat DC Pro on MAC

Community Beginner ,
Apr 03, 2020

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Today we seemed to all of the sudden have MAC users of with federated accounts using our Temp access not be able to launch Acrobat DC specifically even though they can install it and can install and launch other Adobe CC desktop apps(ie. Photoshp, Indesign...).  They get a licensing error window that is launched by Acrobat Licensing Application.   Is this a know issue?  How do we resolve this?  Acrobat_Licensing_Application_and_Apps___Adobe_Creative_Cloud.jpg

 

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Correct answer by TMF27 | Community Beginner

everything works, except the rename part.  If we rename the plist file it does not work but if we don't rename it, then it does work.  Seems to make sense because they are trying to launch Acrobat Pro DC.

Thanks for you help.

 

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Started having federated MAC users not be able to access Acrobat DC Pro on MAC

Community Beginner ,
Apr 03, 2020

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Today we seemed to all of the sudden have MAC users of with federated accounts using our Temp access not be able to launch Acrobat DC specifically even though they can install it and can install and launch other Adobe CC desktop apps(ie. Photoshp, Indesign...).  They get a licensing error window that is launched by Acrobat Licensing Application.   Is this a know issue?  How do we resolve this?  Acrobat_Licensing_Application_and_Apps___Adobe_Creative_Cloud.jpg

 

Community Beginner
Correct answer by TMF27 | Community Beginner

everything works, except the rename part.  If we rename the plist file it does not work but if we don't rename it, then it does work.  Seems to make sense because they are trying to launch Acrobat Pro DC.

Thanks for you help.

 

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Acrobat

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Apr 03, 2020 0
Adobe Employee ,
Apr 06, 2020

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Hi there, 

 

To resolve this issue, please follow the steps shared below:

Let us know if this helps.

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Apr 06, 2020 0
Community Beginner ,
Apr 06, 2020

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everything works, except the rename part.  If we rename the plist file it does not work but if we don't rename it, then it does work.  Seems to make sense because they are trying to launch Acrobat Pro DC.

Thanks for you help.

 

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Apr 06, 2020 1
Adobe Employee ,
Apr 07, 2020

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Great! 
Your response will help other members of the community who might have a similar issue. 

 

Let us know if you have any more queries.

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Apr 07, 2020 1
Lisa_991 LATEST
Community Beginner ,
Aug 06, 2020

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It worked for me without renaming, too. Thank you!

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Aug 06, 2020 1