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keb-dagblad
Participating Frequently
January 27, 2019
Question

Unable to install Acrobat DC

  • January 27, 2019
  • 3 replies
  • 9112 views

Have all day to install Acrobat DC on my Mac with Mojave with a new SSD. All other CC app are working, but not Acrobat. Error 1.

Have uninstalled all CC apps and config files, and reinstalled several times. Even tried direct downloads of Reader and DC, but installation stops at 75%.

Even used CC Cleaner tool twice.

Please help!

This topic has been closed for replies.

3 replies

sorcerer2020
sorcerer2020
Known Participant
July 20, 2019
  • Finder -> Go -> Go to folder and enter /etc/sudoers and push Go button. Highlight the file "sudoers" -> click on "Get Info" -> unlock the padlock at the bottom right, and change permissions to: System: Read & Write;  Wheel: Read Only;  Everyone: Read Only. (My settings were all "Read & Write"). Lock the padlock and close the Info box.
T
trpfeifer
Participant
July 20, 2019

Even though my account is an admin account (I confirmed this) I cannot change the permissions of that file. Mine is system Read & Write, Everyone No Access and Wheel Read Only.

sorcerer2020
sorcerer2020
Known Participant
July 20, 2019

I'm sorry trpfeifer - I wish I could help but I'm not very technical and yet was able to do as instructed. Perhaps if you open and read the sudofile there are some instructions I noticed on how to change it - perhaps that will give some further help.

S
Adobe Employee
Steve Cordero
Adobe Employee
April 10, 2019

Please post the log located in this location:

/var/log/install.log

adamk96758578
adamk96758578
Participant
April 11, 2019

I would love to post to that location, but even more I would love to have a fix for my problem.

Adam Kaplin, MD, PhD

Departments of Psychiatry and Neurology

Johns Hopkins University School of Medicine

Johns Hopkins Hospital, Meyer 121

600 N. Wolfe St.

Baltimore, MD 21287-7121

410-614-3307 (Leroy Whiting, Scheduling Coordinator)

410-502-0622 (Eileen Yu, Mike Wang Study Coordinators, & Anu Kumar, Postdoctoral Trainee)

410-929-5544 (Phone)

410-934-4224 (Fax)

WARNING: E-mail sent over the Internet is not secure. Information sent by e-mail may not remain confidential.

DISCLAIMER: This e-mail is intended only for the individual to whom it is addressed. It may be used only in accordance with applicable laws. If you received this e-mail by mistake, notify the sender and destroy the e-mail.

EnterpriseHelp
EnterpriseHelp
Inspiring
April 11, 2019

Hi Adam,

The ask is for you to find that log file on your machine and then post it here so we can help you.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 28, 2019

start at the top and work your way down:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

K
keb-dagbladAuthor
Participating Frequently
January 28, 2019

Hello. I did exactly as described. Even restart. As I also did yesterday. No luck. Same error code. Other apps are working.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 8, 2019

As I told Adobe Support many times in our conversion, I work in the company Aller Holding A/S which have Adobe Enterprise.

I use my email keb@dagbladet.no as log in. As I have always done.

Some years ago, my company Dagbladet had an Adobe Team account.

When Dagbladet was bought by Aller Holding, all CC accounts were transferred to their Enterprise account.

I suspect my problem to install Acrobat DC have to do with Mojave OS on my other mac.

Have no problem with Acrobat DC on MacBook Pro with High Sierra.

And, all other CC apps are working my macs.

I have done all steps several times: uninstall, CC cleaner and reinstall.

_____________________________________________

K J E L L  E R I K  B E R G | Graphic Designer I Graphic Journalist

[personal info removed-kglad]


[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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