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DavidLLevine
DavidLLevine
Inspiring
July 9, 2018
Answered

Upgrading CC device licenses- uninstall package doesn't remove apps?

  • July 9, 2018
  • 2 replies
  • 918 views

Our MacOS graphic design lab was brand new last summer. I used the package creation tool and included all the desired apps plus the Creative Cloud Desktop Application, which was signed into MY Adobe ID for the last school year. This wasn't often problematic, but now I see it's better to leave that off the device license package build. So my new package for the fall of 2018 leaves that out.

The existing lab machines were used for the 17-18 school year and updated a couple of times. I copied the install package (which included an uninstall package even though I didn't specifically ask for it) to each desktop of a local admin account. When I run the uninstaller package it completes in just a minute or two, but all the apps are still present. That seemed weird.

I ran my Fall 2018 package anyway and it took a while, reporting success and showing the apps I'd selected. The Creative Cloud Desktop Application appears, but I can quit it, and the apps still run, though update option is greyed out in each app.

Is this normal?

Thanks,

David

This topic has been closed for replies.
Correct answer alisterblack

Hi,

My first suggestion would be to use the 'Create Uninstall Package' option in the Packager to build an uninstall package, if you have not already done so. This can uninstall most (but not all) apps. See https://helpx.adobe.com/enterprise/package/help/create-uninstall-package.html

The issue with the greyed out update option is likely caused by settings in your package. This is controlled by a file included with your package which can be deleted. See Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

2 replies

alisterblack
Community Manager
alisterblackCommunity Manager
Community Manager
July 10, 2018

Hi,

Do the older versions of the apps still appear in the Applications folder? Do they have their Uninstaller within their folder?

DavidLLevine
DavidLLevineAuthor
Inspiring
July 10, 2018

Hi alisterblack and thanks for responding.

Yes, with one exception, all CC app folders stay in place along with their uninstallers. Adobe Acrobat DC is the one app folder that disappeared after running the whole package uninstaller.

The only other difference I notice is that "Updates" is grayed out in each app.

thanks,

David

alisterblack
Community Manager
alisterblackCommunity ManagerCorrect answer
Community Manager
July 11, 2018

Hi,

My first suggestion would be to use the 'Create Uninstall Package' option in the Packager to build an uninstall package, if you have not already done so. This can uninstall most (but not all) apps. See https://helpx.adobe.com/enterprise/package/help/create-uninstall-package.html

The issue with the greyed out update option is likely caused by settings in your package. This is controlled by a file included with your package which can be deleted. See Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 9, 2018

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