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Chris_C__SDSU
Participant
May 7, 2014
Question

Using creative cloud packager, not all of the selected titles are downloading to the extensions folder.

  • May 7, 2014
  • 1 reply
  • 734 views

Using creative cloud packager, deploying a complete package using 32 or 64bit, only  9 products are downloaded to the extensions folder:Edge Reflow,Light Room,Adobe Gaming,DirectX,Edge Code, Adobe Scout,Pdf Settings,Muse and Help. Why are the other software titles like Photoshop not downloading.  No errors encountered.

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      1 reply

      Markus Jasker
      Adobe Employee
      Markus Jasker
      Adobe Employee
      May 8, 2014

      Hi Chris,

      seems you misunderstood what is going o there.

      There is an EXCEPTION folder where those packages are loaded. Those have to be deployed in a special way.

      All other apps like Photoshop are in the BUILD folder inside the Setup folder.

      You can find all important information around deploying and packaging the Creative Cloud here:

      Creative Cloud for enterprise | Acrobat for organizations

      Cheers

      Markus

      ppsf
      ppsf
      Participant
      May 8, 2014

      I am having the same issue as Chris, although I think what he means by "extension folder" is the "applications" folder. In any case I created the pkg file using the CCP for Mac. All the applications install except for Photoshop CC. When I first run the pkg file I can see Photoshop CC folder created looks like all it's corresponding files and folders are there. Then as the installation proceeds Photoshop disappears. All of the other applications are still intact except for Photoshop. I created a pkg just with Photoshop and looks like it installed but the only folder created was the Locales folder for Photoshop nothing else. No application file to run the app, no uninstall app, nothing.

      I tried the original pkg on a brand new machine same problem with Photoshop. What I did was re-run the pkg and then Photoshop was installed. I do not want to have to run a pkg that 20 - 30 minutes to install on over 100 machines twice to install just photoshop. This is very time consuming.

      Is there a logical answer to this?

      Thank you,

      Pedro

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