Verify Your Identity Message

Question

I have a co-worker who has an Adobe creative Cloud license, when he tries to log in he gets the below message, but the code is never sent to his account (yes he's looked in his junk mail). Has anyone had a similar situation? Cheers, J

Vikrant R · Answer

The verification prompt displays if we detect log in attempts that do not conform to the person's normal usage patterns.

https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

Sometimes, there may be configurations on the email server that may prevent an email getting delivered. Do take a look at the following article and/or share it with your email administrator. https://helpx.adobe.com/manage-account/kb/no-email-received.html

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