Known Participant

Answered

Add-On does not appear in program (TK Panel v4 / PS CC 2015)

Forum|Forum|10 years ago
July 9, 2015
13 replies
15596 views

I bought CC 2015 yesterday and also purchased the TK Panel v4 via the add on page.

After installing the add on in the online manager and previously having installed the new the CC Desktop app version 2.1.3.121 (the newest as of yesterday), it simply does not appear in the extension menu.

I already tried the troubleshooting pdf by Tony Kuyper sent me, but it didn't help. My guess is that something with my creative cloud app doesn't work - namely the sync.

The other clue I'm having is that I might have had Photoshop open while I purchased the Panel and first installed it. However I would assume that a reinstall of Photoshop and the panel would resolve the problem. However it did not.

This topic has been closed for replies.

Correct answer AnthonyK

I think that there may indeed be a file-synching issue. I've Skyped with three people that have had this issue and none were seeing any activity from the AddOns website in the activity stream in the HOME tab of the CC desktop app as we attempted to Add and Remove TKActions V4 via the AddOns website. However, for all these folks, updating/reinstalling a previous version of their Photoshop application did result in a statement in the activity stream that the update had occurred. So the CC desktop app is recording application updates in the activity stream but it's not recording activity from the AddOns website even though they had the same Adobe sign-in ID for both the CC app and AddOns and were logged into both. All these folks had file-synching turned on the the CC desktop app and all were running the latest version of the desktop app (2.1.3.121)

Since the downgrade to CC 2014 and then the use of Extension Manager with CC 2014 is what appears to be a solution for this problem, I'm reprinting it below step-by-step:

Reinstall PS CC 2014 per the directions on this page: https://helpx.adobe.com/creative-cloud/help/download-install-app.html. (Click on the "Install previous versions of apps" link to go to that section of the page. )
Open Extension manager from the CC desktop app and make sure PS CC 2014 is showing in the Products column. (If Extension Manager isn't installed, install it using the CC desktop app. If it says an update to Extension Manager is available, update it and then open it.)
Visit your "My Add-ons" page on the Adobe Add-ons website: https://creative.adobe.com/addons/ (My Add-on is a link along the left side.)
Click the "Install issues?" link below the Install/Remove button.
Scroll to the bottom of the page that opens and click the "Download using Extension Manager" link at the bottom.
Download the file and open it. Extension Manager should then install the TKActions V4 panel in the PS CC 2014 application.
Now open PS CC 2015. On the menu, click through Window > Extensions >TKActionsV4 to open the panel.

NOTE: You must have an active subscription to the Creative Cloud for this to work. A trial subscription will not permit the necessary downgrade to PS CC 2014.

There will undoubtedly be some folks that experience problems with this procedure. If you email me from Feedback Form and have some screen-sharing capability (like Skype) I'll be glad to help you explore alternate solutions.

gordm47389272

New Participant

As it stands right now I have installed and un installed not only the panel but also the cloud including the extension manager, nothing has worked. I have tried letting Adobe install and also the manual install but neither works. Have all updates for Adobe PS CC 2015 but still to no avail. What I am curious about is if any that have had success are running the new Windows 10. Mine is a brand new clean install with latest Photoshop and other plugins. All other plugins work fine and other action Panel works fine.

Would appreciate any suggestions.

Thanking all in advance

A

Anonymous

It was the same with me. Also newest software and Windows 10. Also tried everything without success.

A few days later it suddenly installed over the Creative Cloud without that I did something.

jdaveprill

Known Participant

‌I too have had an issue, but I just havn't had time to research it much or try any of the suggestions presented as of yet. I would however like to share that I installed the panel on Sunday, via the normal creative cloud add-in procedure and it worked fine all day. I left Ps and the image that I was working on open and walked away from the computer until this evening (Tuesday) and now the panel has just disappeared. something happened between these times that messed something up. My activity list on my CC panel shows that it was installed on Sunday and that a "general error" happened sometime after. Hopefully someone at Adobe will find this information helpful in tracking down this issue.

WIndows 7, Ps 2015

And by the way Tony, loved the new panel !!

A

AnthonyK

Inspiring

I did upload a patch on Sunday to the TKActions V4 panel and it was approved and published by Adobe on Monday morning. Adobe's Add-Ons website will automatically install this on computers signed into the Creative Cloud who have purchased this extension, provided that the Add-Ons website installed the panel to begin with.

Add-Ons cannot install the update when an Adobe application is open, which sounds like that might have occurred in this case since Photoshop was continuously open.

To install the newest version of the panel, what you should do is close all Adobe programs and reboot your computer. Then complete a Remove/Install cycle using the buttons in the "My Add-ons" section of the Adobe Add-Ons website. This should install the latest version of the TKActions V4 panel (version 1.0.2). I've also received a report that it might be necessary to log out and log back in to the Creative Cloud desktop app to re-establish a working relationship with the Add-Ons website.

If you have problems, contact me at http://goodlight.us/contact.html and I will continue to try and help you.

NOTE: There will be periodic updates to the V4 panel as problems are brought to my attention and fixed and as new features are added. While the Adobe Add-Ons website certainly still has some problems, the ability to continuously upgrade the panel will hopefully provide some benefit to CC users. We'll see how it goes. This recent update is actually the second one I've sent out and so far they seem to usually go smoothly. You can check the version number for the panel in the upper right corner of the Web-Sharpening section of the Actions tab.

jdaveprill

Known Participant

‌Hi Anthony, first I would like to thank you for being such an active participant in this forum, it's quite refreshing to see a developer so passionate about creating a pleasant end user experience. I got home this evening after dodging forest fires in Eastern Washington and took your advice, I uninstalled the panel via CC and the signed out of everything, rebooted, signed back into CC and reinstalled your panel and now it works fine. I am a little suspicious that perhaps the issue was with a server on Adobe's side but regardless it's working fine now. Thank you again for your help...

P

pekkav69481052

New Participant

Finally got this tk panel v4 installed in my Win 8.1 laptop. I uninstalled everything adobe stuff. Reinstall cc2015 and older version cc2014 both. Install tk4 with adobe extension manager in cc2014 and then i open cc2014 ,it work .When it work on cc2014 it started to work with 2015 too.. Very tricky s**t.. Almost got nervous breakdown with this app Hope this helps someone with same problems

G

gutigas

Participating Frequently

Hola a todos, tenia el mismo problema y en otro foro ppalludan comento de intentar instalar las tk actions con el programa zxpinstaller, yo lo he hecho y me ha funcionado. Descargais el archivo desde la add ons utilizando el otro metodo( en vez de la instalacion directa), y ese archivo .zxp lo instalais con el programa. Un saludo. photohop cc 2015.

Y

Yuriy Poddubny

New Participant

The problem in the file XManConfig.xml (Extension Manager). There's a list of supported versions of the Extension Manager and directory paths.

K

K_Woods-99W0pK

Community Manager

For users who continue to experience installation difficulties for this add-on or any others, please follow the instructions below to generate log files and send them to us along with the ExMan.db file, which together will help us to diagnose what’s going wrong.

Users experiencing installation problems should generate log files as follows:

1. Create a file called 'ExManCoreLibLog.YES' and place it in the following location:

WIN: C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CC\Log\ExManCoreLibLog.YES

MAC: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/ExManCoreLibLog.YES

2. Then create a file named 'ExManLog.YES' and place it at:

WIN: C:\Program Files (x86)\Adobe\Adobe Extension Manager CC\ExManLog.YES

MAC: /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/ExManLog.YES

3. The logs files are generated and saved in the following location:

WIN: C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CC\Log

MAC: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log

ExMan.db files:

C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\ExMan.db (Windows)

/Library/Application Support/Adobe/Extension Manager CC/Configuration/DB/ExMan.db (MAC)

The email address to forward the files to is avetting@adobe.com

Regards,

Krystal - Add-ons team

sarahj60146649

New Participant

For those of us idiots that can't follow the gibberish that we're supposed to do to send the error log or whatever the heck it is to you please sort this out asap as I've just spent £24 on Tony's Luminosity masks and wish I hadn't bothered.

I can use a DSLR, I can use PS & LR and I can even find my way around MS Word and an Excel spreadsheet but if you want ordinary people to understand the above instructions please put in more steps, preferably with words of one syllable... or less.

Getting quite cross...

A

arnoinde

New Participant

Hi All,

I had the same issue with an add-on not downloading/installing on the Mac (Mac OS X 10.10.4)

My solution was somwhat different to what’s been described in this thread. It worked well for me and I have no further issues.

Here it goes:

1) Make sure You're on the Adobe website Add-ons page and logged in.

2) Log Yourself into the Creative Cloud desktop app with Your Adobe ID.

3) Close Photoshop CC 2015 (but leave it installed on Your system).

Creative Cloud installs a 'Creative Cloud Files' folder in the home directory of the Mac (for example: Macintosh HD/Users/YOUR NAME/Creative Cloud Files/)

This folder is used to synch Your files with the Cloud.

During the Creative Cloud installation a default folder is automatically selected in the 'Preferences-Creative Cloud-Files' section of the Creative Cloud desktop app. That’s already happened if You’ve got the Creative Cloud desktop app installed.

I needed to re-establish the file path to the 'Creative Cloud Files' folder by going through the Creative Cloud desktop app 'Preferences-Creative Cloud-Files-Folder Location’ dropdown menu, selecting ‘Other’ and then finding the relevant ‘Creative Cloud Files’ folder.

In my case the path was ‘Macintosh HD/Users/MY NAME/Creative Cloud Files’.

For people with several Adobe IDs (I have one from New Zealand and one from Germany for example) there could be several ‘Creative Cloud Files’ folders (possibly showing email identifieres as part of the folder names).

Select the folder that is associated with Your Adobe ID to which You want to install the add-on. In my case it was simply the ‘Creative Cloud Files’ folder (without any email identifier).

You should now be able to install the add-on, if Your issue is the same as mine was.

In my case no .zip files showed up in the ‘Download’ folder or the ‘Creative Cloud Files’ folder.

The add-on installed in the usual places in the Mac Library and runs without a hitch.

As always, no guarantees and good luck.

Arno Wirtz

Web: www.arnowirtz.de

P

pourbeik

New Participant

Hi I have a similar problem. I'm using PS CC2015 and have recently purchased the TK Panel V4. When I try and turn sync on in the CC app a bubble pops up saying "Creative Cloud Server Error - sync stopped". Does any body know what this is about?

A

AnthonyK

Inspiring

Pourbeik--That actually sounds like a different problem. You might want to start a separate thread with it.

A

AnthonyK

Inspiring

So far, this appears to be primarily an issue on Mac computers running Yosemite. It might be helpful for Adobe if people would list their computer system (Mac or Windows) and operating system to give the engineers more information on how to fix this.

S

Stan Burman

Inspiring

In the FWIW column, I was able to figure out from another discussion that the correct filepath to the unwanted extension is Macintosh HD>Library>Application Support>Adobe>CEP>extensions.

I was able to delete the unwanted extension and start Photoshop CC (2015). Clicking Window>Extensions shows that the unwanted extension is no longer there.

On a Mac Pro (late 2013) running OS X 10.10.4.

A

AnthonyKCorrect answer

Inspiring

I think that there may indeed be a file-synching issue. I've Skyped with three people that have had this issue and none were seeing any activity from the AddOns website in the activity stream in the HOME tab of the CC desktop app as we attempted to Add and Remove TKActions V4 via the AddOns website. However, for all these folks, updating/reinstalling a previous version of their Photoshop application did result in a statement in the activity stream that the update had occurred. So the CC desktop app is recording application updates in the activity stream but it's not recording activity from the AddOns website even though they had the same Adobe sign-in ID for both the CC app and AddOns and were logged into both. All these folks had file-synching turned on the the CC desktop app and all were running the latest version of the desktop app (2.1.3.121)

Since the downgrade to CC 2014 and then the use of Extension Manager with CC 2014 is what appears to be a solution for this problem, I'm reprinting it below step-by-step:

Reinstall PS CC 2014 per the directions on this page: https://helpx.adobe.com/creative-cloud/help/download-install-app.html. (Click on the "Install previous versions of apps" link to go to that section of the page. )
Open Extension manager from the CC desktop app and make sure PS CC 2014 is showing in the Products column. (If Extension Manager isn't installed, install it using the CC desktop app. If it says an update to Extension Manager is available, update it and then open it.)
Visit your "My Add-ons" page on the Adobe Add-ons website: https://creative.adobe.com/addons/ (My Add-on is a link along the left side.)
Click the "Install issues?" link below the Install/Remove button.
Scroll to the bottom of the page that opens and click the "Download using Extension Manager" link at the bottom.
Download the file and open it. Extension Manager should then install the TKActions V4 panel in the PS CC 2014 application.
Now open PS CC 2015. On the menu, click through Window > Extensions >TKActionsV4 to open the panel.

NOTE: You must have an active subscription to the Creative Cloud for this to work. A trial subscription will not permit the necessary downgrade to PS CC 2014.

There will undoubtedly be some folks that experience problems with this procedure. If you email me from Feedback Form and have some screen-sharing capability (like Skype) I'll be glad to help you explore alternate solutions.

Nicolas Alexander OttoAuthor

Known Participant

Ok, I used the CC2014 work-around and it did work, thank you very much. The question now is if I can subsequently de-install CC2014 and the Extension Manager without running into more problems?

I do assume though, that the GUI looks not as it is supposed to. Any Idea what may cause this?

Nicolas Alexander OttoAuthor

Known Participant

Nevermind the image I posted. After de-installing CC2014 and the Extension Manager for trial. The panel looks as it ought to. I guess my problem is now solved. However I think this needs fixing none the less. I reckon going back to CC2014 in order to get something to work in CC2015 is not really a long term solution for Adobe.

Tony, thank you very much for your help!

T

T_Edwards88

Participating Frequently

Hi Tony, thanks for getting involved in this thread. I've checked all settings, and still no joy. I've taken a screen shot of the error I receieve when attempting to install via the extension manager; hopefully this can shed some light on the issue.

A

AnthonyK

Inspiring

Are you trying to install via the CC 2014 method I mentioned above, T.Edwards? If so, PS CC 2014 is not showing in the Products column of your EM, and so Extension Manager has no product into which it can install the panel. That's what that error message means. Uninstalling and reinstalling EM might allow it to pick up CC 2014 on EM's reinstall (if you have reinstalled CC 2014).

Having CC 2015 show up on the EM products list is hit or miss. It was deprecated for CC 2015 products. It showed up for me in Windows, but some Mac owners tell me they never see it no matter what they try. That's why downgrading to CC 2014 is necessary for installing the V4 panel via Extension Manager. Extension Manager can still recognize CC 2014 on most systems, but you might have to uninstall/reinstall EM to have that happen, especially on a Mac. Seeing PS CC 2014 listed as a product in EM would likely increase the chance of the panel installing and eliminating the error message.

Will also point out that my comments here are mostly based on my experience. I don't really know what's going on behind the screen with EM and Adobe products.

S

Stan Burman

Inspiring

I am running a MacBook Pro and a Mac Pro both with OS X 10.4.4.

I have the Creative Cloud Desktop v2.1.3.121 installed on both machines.

I have Photoshop CC (2015) v2015.0.0 installed on both machines. Photoshop CC (2014) was uninstalled "against my will" on both machines when I updated to Photoshop CC (2015).

I have Adobe Extension Manager v7.3.2.39 installed on both machines.

Extension manager "sees" Photoshop CC (2015) on my MacBook Pro, but it does not "see" Photoshop CC (2015) on the Mac Pro.

Because the TKActions V4 panel is installed and running on both copies of Photoshop CC (2015) this is just annoying as opposed to disabling.

But at some point I would like to quit screwing around with the Complex Cloud and get back to editing photos.

By the way, Tony, the TKActions V4 panel is excellent. Thank you.

A

AnthonyK

Inspiring

A few other people have written about installation problems through the AddOns website. I did contact Adobe yesterday and they recommended some general things for configuring the Creative Cloud desktop app prior to installation. I've uploaded them as a pdf: http://goodlight.us/check-list-before-add-ons.pdf

If these items not set correctly, make the appropriate adjustment and then do a Remove/Install cycle for the V4 panel from your "My Add-ons" section of the Adobe AddOns website.

But I don't think these simple fixes will work for the hardcore problems some people are having with Add-Ons.

A couple of people have written me that their definitive solution was to reinstall CC 2014. Once CC 2014 is reinstalled, Adobe Extension Manager sees that product and can install the V4 panel in that version, and it's presence in CC 2014 also makes it available to CC 2015. At least that's what people are telling me. I have also been told that Adobe technical support is recommending the same. Adobe has a website on how to reinstall CC 2014: https://helpx.adobe.com/creative-cloud/help/download-install-app.html. Click on the "Install previous versions of apps" link to go to that section of the page. Once CC 2014 is reinstalled, it might be worth checking to see if Extension Manager sees it as a product in the left hand column. If it's listed, try doing a Remove/Install cycle from your "My Add-ons" section of the Adobe AddOns website. And if that doesn't work, try clicking the "Install issues?" link below the Install/Remove button. That provides more resources for installing directly through Extension Manager on your computer and bypassing the Creative Cloud app for installation. Unfortunately I've not tried this procedure on my computer, but it's my understanding as to how it might work.

Other less drastic solutions that might help Add-ons work include rebooting the computer, signing out and signing back into the CC desktop app, and making sure "Load Extension Panels" is checked in Photoshop's Prefernces > Plug-Ins dialog.

The TKActions V4 panel has been tested and is rated by Adobe to work in PS CC through CC 2015, and seems to install properly in most cases directly from the AddOns website. But for some computers, the Add-Ons process has a bug. I too hope Adobe is working to get it fixed.

I'll be watching this thread, so please post your experience so we can all learn. You can also contact me at: Feedback Form

Tony Kuyper

javiers85507276

New Participant

Hi:

Also I have the same problem, the panel does not appear. I installed as directed, unsuccessfully , or that any error me .

I've also tried installing through Extension Manager to the aforementioned error.

I think the problem is file synchronization .

I look forward to see if any solution to the problem is offered , because now the panel is useless.

Regards.

K

K_Woods-99W0pK

Community Manager

If file sync was the problem it would likely happen across the board with other add-ons, but it seems isolated to this one product. Are the users in this post able to install other add-ons without any problem? If you have not tried, could you please try with some free CC2015 compatible Photoshop add-ons via the CC App (and not Extension Manager)?

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