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Vivansa Belgium
Vivansa Belgium
Participant
June 7, 2021
Question

Fireworks is asking for a "serial number"

  • June 7, 2021
  • 13 replies
  • 18321 views

I'm using Fireworks from my Adobe Creative Cloud account and since this morning it keeps asking me for a "serial number". Please advice.

 

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    13 replies

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    G
    GraphicKitchen
    Participating Frequently
    June 8, 2021

    Dear Adobe,
    I have the same problem and tried the solutions, nothing seems to work.
    The problem doesn't seem to be a problem with the connections to the Adobe-server but with the server it self.

    After starting FireWorks I need to sign in and then it keeps asking for a serial number.
    I found my Adobe serial-number in my account at:
    https://account.adobe.com/products

    But, when I use this serial number, it sais it is not a valid serial number.
    Please advice.

    Hilda

     

    P
    Paul-M
    Legend
    June 8, 2021

    Sounds like you have a standalone Fireworks license and not a Creative Cloud subscription?

    Paul-M - Community Expert
    G
    GraphicKitchen
    Participating Frequently
    June 9, 2021

    Hi Paul,

     

    No, this is part of my CC-subscription. I've downloaded it from the CC-app.

    J
    jerryh123123
    Participant
    June 7, 2021

    Same problem here. I tried to contact the Adobe support but they keep saying they don't support Fireworks anymore and I need to look for awnsers here on the forum. What a bad support is this! The program is working fine, but it just keeps asking for a serial key.

      paolon86536620
      paolon86536620
      Participating Frequently
      June 8, 2021

      Same here, I spent about one hour with the chat support but they can't solve it

        P
        Paul-M
        Legend
        June 7, 2021

        Are you running Windows 10? Have you tried the workaround that has worked for some people?

         

        navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe => right click the exe => compatability tab => check 'run this program as an adminstrator => click OK

         

         

         

         

         

        Navigate to C:\Program Files (x86)\Adobe\Adobe Fireworks CS6\Fireworks.exe => right click the exe => compatability tab => make sure 'run this program as an administrator' is NOT checked.

         

         

         

         

        Do a system restart for good measure and see if you can launch/run  Fireworks without the nag screen

        Paul-M - Community Expert
          Vivansa Belgium
          Vivansa BelgiumAuthor
          Participant
          June 7, 2021

          Hi Paul, 

          No, I'm using a MacBook Pro running macOS Mojave version 10.14.5.

          I attached two screenshots. One that says my "Trial Has Expired". The other one is asking for a serial number.

          I was using Fireworks for years without any problem...

          Any idea of the issue?

          Regards,

          Viv

           

           

          P
          Paul-M
          Legend
          June 7, 2021

          Close Fireworks, open the Creative Cloud app & sign out (click profile icon top right => sign out). Then go to file =>  exit to close Creative Cloud. Now launch Fireworks again & you should be prompted to login, sign in with your Creative Cloud login, and if you are presented with the 'license this software' button, click it...

          Paul-M - Community Expert
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