Participant

Question

Fireworks is asking for a "serial number"

Forum|Forum|4 years ago
June 7, 2021
13 replies
18321 views

I'm using Fireworks from my Adobe Creative Cloud account and since this morning it keeps asking me for a "serial number". Please advice.

This topic has been closed for replies.

J

JanFW2251592

Participating Frequently

I am having the exact same problem (also with FlashBuilder) - it started 2 weeks ago! Adobe, pls do something so we can use the tools we DO actually ACTIVELY pay for (Cloud!)....

P

Paul-M

Legend

Hi - which OS? ... Do you see a button 'license this software' - if yes, try clicking it ....

Paul-M - Community Expert

J

JanFW2251592

Participating Frequently

Hi and thanks for actually getting back to me!

The issues I had encountered were the following until resolved:

- Fireworks started claiming it is a Trail Version out of the blue

- When Adobe Cloud App on Windows 10 was running, Fireworks was not able to connect to Adobe Services

- When I logged out and quit Adobe Cloud, Fireworks was actually able to connect

- Fireworks then asked me to provide a serial number, which I dont posses (Cloud license) and the support couldn't help either, since app was discontinued

- I then set "Admin" rights of application PDapp @ C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe

- I deinstalled Fireworks and re-installed it again

- Problem solved

- I did NOT have to restart nor download the direct/standalone version from here: https://prodesigntools.com/

G

Giselle.Fong

Participant

Hello there, I have the same issue and I've managed to ask for advice from Adobe. Try to install Muse application from Creative cloud desktop application and then try to open “Fireworks” and it should work.

I've done mine and it is working. The pop up disappear. Hope it helps.

Giselle F.

chris.sisler

Participant

This worked for me!

B

Bhuvanesh5CEB

Participant

I'm having the same problem. I've tried everything in this thread. I have tons of FW files and I really need this to wok. Please help! Thanks.

B

Bhuvanesh5CEB

Participant

I should say, I'm on a PC, Win 10, and my "trial expired".

L

LA from ATL

Participant

Did ANYONE ever find a solution to this Fireworks "End of Trial - Serial Number" problem? I've had FW since 2013 and it just started this crap a couple weeks ago. I've tried all suggestions on this thread, and I can't get in!

P

Paul-M

Legend

Hi - are you a Windows or Mac user?

Paul-M - Community Expert

B

Bill O

Known Participant

Adobe sent me this after dealing with their reps in chat:

Your Adobe Case xxx-xxxxxxxx-xxxx
Dear Bill,
Greetings from adobe.
We see you contacted us regarding fireworks related query,
A few things you could try :

1) Try signing out and then back of the Creative Cloud App > then trying launching Fireworks

2) In the Creative Cloud app see if there's an update for Adobe Fireworks, if there is apply the update and try to launch Fireworks again.

3) Turn your system clock back to 2006 > see if you can now launch Fireworks > if you can go to help => deactivate > you should be prompted to sign out > sign out > close Fireworks > set your clock back to the correct year > re-launch Fireworks > you should be prompted to sign in > sign in

In case, it asks for the serial number, you can use this link-
https://helpx.adobe.com/x-productkb/policy-pricing/macromedia-legacy-activation-error.html
Please let us know if this resolves your query.

Thanks for working with us,
Adobe Customer Care

Of course this ended being a wild goose chase. The link they provided was for the MX suite. Setting the clock back to 2006 was futile.

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Paul-M

Legend

That link and the serials are not relevant to Adobe Fireworks CS6 unless I missed something, they are for much older Macromedia Fireworks versions ....

Paul-M - Community Expert

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Andres_Larix

Participant

I guys, I followed all step & faillure... But reinstall fireworks with the offline installer, run PDapp as administrator, but... I runned fireworks as NO adminitrator & works... I didn't anything special... Just that... Try it...

Regards!

B

Bill O

Known Participant

I just went through all of this with a service rep named Junaid at Adobe . After jumping through these same hoops he told me to try an older CS Key, which of course did not work, then basically hung up the chat. It looks as though Fireworks may be finally of the shelf at Adobe...

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Paul-M

Legend

hi - are you a Windows or Mac user?

Paul-M - Community Expert

paolon86536620

Participating Frequently

I begin to feel tired from all this.

PLESE PROVIDE US A WORKING SOLUTION!

I'VE DONE ALL THE THINGS YOU SUGGESTED. IT WORKS ONCE AFTER REINSTALLING BUT THEN IT DOESN'T START AGAIN.

If I launch it as administrator it keeps saying that my trial license expired.

I CAN'T REINSTALL FIREWORKS EVERYTIME I NEED TO WORK WITH IT!

CAN YOU PROVIDE US A DAMNED SERIAL NUMBER????

I SEE ADOBE NO LONGER IS INTERESTED IN FIREWORKS (I THINK THEY HATE EVERY THING MACROMEDIA DID) SO CAN YOU PROVIDE US A WORKING SERIAL NUMBER?????????

P

Paul-M

Legend

You should NOT run Firework as administrator but DO run PDapp,exe as an administrator, that has worked for some people on Windows, also some people to needed to do a clean install of Fireworks with an offline installer (see the details in an earlier post on this thread). People on Mac Catalina or Big Sur which no longer support 32 appps and can't run Fireworks, have been using a program called Parallels Desktop

You are shouting at the wrong people, this is a user to use forum - Adobe EOL'd Fireworks back in 2013 and will not provide support for it. As a long-time Fireworks user I'm as angry as the next person about that.

If you have a Creative Cloud full subscription you could try Photoshop, although it does have a steeper learning curve and you decent spec computer otherwise it may be slow.

Non Adobe alternatives to Fireworks :

Photopea - a web based app that can open layered Fireworks PNGs and it's very good

Affinity Designer - Available for both Windows & Mac and about the nearest thing to Fireworks. Affiity also have some other programs Publisher and Photo, if you buy all three apps you get the benefit of something called Studio Link that basically combines all three applications into one single one with a huge feature set.

Paul-M - Community Expert

paolon86536620

Participating Frequently

Sorry but the frustration made me hungry (please forgive me, I'm not hungry with you personally but with Adobe, also for the way they treated AIR, but this is another history).

Again, I set pdapp to run as administrator

Then I installaed Fireworks and set it to run NOT as administrator.

By doing this, it works once, but if I close it and relaunch it it doesn't start, I mean it doesn't start at all, no alert, no messages, nothing.
So if I run it as administrator, it displays that the trial period ended. Maybe this can be the difference between the problem other people have and mine. Maybe your solution works only if you have days left. In fact your solution in the computer I have at home worked perfectly. The trial period on my computer at work ended because I not go so often (because of COVID) to my workplace, so I hadn't the chance to "refresh" it by logging in.

Anyway seen that the support to Fireworks ended (shame adobe shame), why not release a serial number that works for everyone?

Thanks for your suggestions about the alternatives, maybe I'll give a look although I think Fireworks is still a great application.

Photoshop is great for creativity but for programmers like me it sucks because it's not so user friendly like Fireworks is (and like Animate is).

Again forgive me if I "shouted".

A

Andres_Larix

Participant

Sorry, I have the same problem, I followed the indications about the permissions for the apps, and din't hapenned, when I launch it request me the serial number, I installed fireworks some time ago, using a cretive cloud licence, I'm using W10. Help please...