Says license has expired but all other apps work

[Lauren_Hayes]

Hi. I have an Adobe account through my employer. I'm able to open Photoshop, Illustrator, XD all fine, but when I try and open Fireworks it says my license has expired. I know it's no longer supported but I've been able to use it fine up until last week. Do you know any reason for this?

The customer support link that appears takes me to a page about my serial number being wrong (https://www.adobe.com/au/genuine/landing-csadnr.html?sdid=599F8QN9&trackingid=CRH529XX&mv=other) but isn't this the same serial number for all the aps?

[Paul-M]

Are you on Windows or Mac?

In the first instance I would uninstall Fireworks you could try using the  Creative Cloud Cleaner Tool

Make sure you do a reboot

Then, reinstall Fireworks using the Adobe Creative Cloud app, if you dont see Fireworks you'll need to go into preferences and select 'show older apps'

If you still have the same issue after this I would reach out to Adobe Support

[Lauren_Hayes]

Windows.

I followed your step but still getting the same issue.  I contacted support first and they told me to write on here because Fireworks isn't supported anymore.

[Paul-M]

Can we see a screenshot of the error message please?

[Lauren_Hayes]

[Paul-M · Accepted solution]

OK so I'm  asuming you have a full/active CC subscription?

Have you had a version of Fireworks CS6 installed prior to installing Creative Cloud Desktop via the subscription model?

A few things you could try (if you haven't already):

1) Try signing out and then back of the Creative Cloud App > then trying launching Fireworks

2) In the Creative Cloud app see if there's an update for Adobe Fireworks, if there is apply the update and try to launch Fireworks again, any luck?

3) Turn your system clock back to 2006 >  see if you can now launch Fireworks > if you can go to help => deactivate > you should be prompted to sign out > sign out > close Fireworks > set your clock back to the correct year > re-launch Fireworks > you should be prompted to sign in > sign in > has this fixed the issue?

You could also try looking at these articles:

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

[Lauren_Hayes]

Thanks for the tips, Point 3 worked on my computer at home.  It hasn't worked in the office though so do you think my company is blocking something with their settings?

[Lauren_Hayes]

Work have changed a Proxy setting and it is now working.  Thank you for all your help.

[Paul-M]

Work have changed a Proxy setting and it is now working.  Thank you for all your help.

Glad you've sorted it