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normancoordinate
normancoordinate
Participating Frequently
October 3, 2016
Question

Adobe Flash player MSI won't install via group policy on 32-bit Windows 7

  • October 3, 2016
  • 3 replies
  • 3405 views

OS: Win 7, SP1, 32-bit

Browser: Firefox v 49

Flash player: v 23 plugin for Firefox

I am a licensed distributor through Adobe.

I deploy Adobe Flash via Microsoft group policy using an MSI downloaded from Adobe.

The flash player MSI will only install on 64-bit versions of windows but not 32-bit versions.

When I deploy via group policy to 32-bit workstations, the install hangs and never installs.

I am able to manually install a 32-bit version of Flash but I need to install this on dozens of workstations.

Please advise and/or direct me to a 32-bit only MSI for Adobe Flash player if one exists.

Thanks!

This topic has been closed for replies.

3 replies

A
Anonymous
September 19, 2017

This could be your issue with GPO install. 

Install Adobe Flash Player 27 using Windows 7 Group Policy (100% Working Method)

_maria_
Community Manager
_maria_Community Manager
Community Manager
October 4, 2016

Regarding the log files, the FAQ linked to requests Adobe_ADM.log and Adobe_GDE.log files.  These are generated by the online installer, not the MSI installer, so these will not be necessary.

Instead, please provide a verbose MSI log file, with debugging enabled (option v for verbose logging and option x for extra debugging information), and the C:\Windows\system32\Macromed\Flash\FlashInstall.log file.  Both files should be from the same machine for the same installation attempt.

Thank  you.

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
October 4, 2016

Hi,

We have a single Flash Player which supports both 32 bit and 64 bit system configurations. Could you share the FlashInstall.log file from the machine where you are seeing failure. Please go through Where do I find the Flash Player installation log on Windows? ​to get the location of the logs and upload the same How to share a document and share the path here.

Thanks!

normancoordinate
normancoordinateAuthor
Participating Frequently
October 4, 2016

Shared Files - Acrobat.com

_maria_
Community Manager
_maria_Community Manager
Community Manager
October 6, 2016

The file I'm using is as follows:

install_flash_player_23_plugin

windows installer package (msi)


Thanks for confirming.  As I mentioned perviously, Adobe_ADM.log and Adobe_GDE.log files are generated by the online installer (downloaded from get.adobe.com/flashplayer) they are not generated by the MSI installer.  These are not relevant to you.  Only FlashInstall.log file and the (verbose + additional debugging) MSI log files are relevant and necessary to troubleshoot the issue further.

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