Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
Locked
0

Blank screen on streaming/video sites.

New Here ,
Jul 10, 2012 Jul 10, 2012

Hi. I'm having the same problem that a few people seem to be reporting with streaming and video sites. Some sites such as youtube will work fine, but streams on justin.tv (for example) will just show up as blank, not even as loading.

I have tried all the fixes on this page:

http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html

and have tried checking "allow third party flash content to be stored on your computer" on this page http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html. I could not even check the box. Deleting the cache folders did not work as a fix to this. Also when I tried disablling hardware acceleration on the settings panel the settings would not save.

I am running a new install of Windows 7 (64-bit) on a new PC; I haven't been able to use any streaming sites since I first started using it. It is not specific to one browser, all have up to date versions of flash and I have tried Chrome, IE and Firefox - none work. Can anyone help?

14.2K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2012 Jul 10, 2012

Sorry cant help you cause Im having the same problem. But if I find the solution ill let you know. This is my post: http://forums.adobe.com/thread/1033964?tstart=0

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 10, 2012 Jul 10, 2012

On justin.tv, do you have problems viewing prerecorded video or just the live streams?  Do you recall when this first started occurring?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2012 Jul 10, 2012

It's both prerecorded and live streams. This has happened as soon as I got my new PC, which was around 2 months ago. I haven't been able to use flash normally on this PC.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 15, 2012 Jul 15, 2012

I am still having this problem 😕 Is there really nothing I can do?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 15, 2012 Jul 15, 2012

I also had this problem and managed to fix it by doing the following, found at http://forums.adobe.com/thread/889577?tstart=0:

  1. Close all browsers
  2. Open an explorer window
  3. Navigate to the following folders and delete the contents
    • %appdata%\adobe\Flash Player\
    • %appdata%\macromedia\

Perhaps it will help you as well.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 16, 2012 Jul 16, 2012
LATEST

Thanks, I tried this already actually, just tried again but still not making any difference. Still unable to check the box in global storage settings.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines