Skip to main content
A
Anonymous
July 2, 2010
Question

Camera just up and stopped working with flash player. SUUUUPER annoying. Any ideas?

  • July 2, 2010
  • 1 reply
  • 1995 views

Hi:

Windows XP SP3 32bit, latest updates applied

Firefox 3.6.6 (Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729; .NET4.0E))

IE 8.0.6001.18702

Flash Player 10,1,53,64

HP EliteBook 8530w with built-in HP camera (brand spankin' new).

So Flash Player today decided it doesn't want to work with my webcam. I have pulled my hair out trying to figure out what the problem is. The camera works fine with other video camera software, such as Adobe Flash Live Encoder 3.1, for example, or the various Microsoft cam tools. But Flash Player just won't see it. When I visit a website that uses the camera through flash, all I get is a black box. I never get the privacy screen that asks me if I would like to allow the site temporary access to my camera.If i go into my settings, and go to the camera tab, it shows my camera device in the dropdown box. But you know how if you double-click the little box under the dropdown, it should activate your camera and display a little video inside that box? That doesn't work for me. All I get is this:

It doesn't matter if I use FF or IE. I've re-installed Flash Player, both the FF version and the Ax version. To no avail. I've logged into my computer as a different user, because hell maybe it's some weird dumb thing in the Flash Player cache or something. Nope.

Now here's the super, super, super annoying part: I just recently moved to this laptop and one of the things I was looking forward to was a computer where my webcam would FINALLY work with flash player again. Yes, that's right: my old computer had this exact same problem. And in both cases, at one point the camera worked with Flash player no problem, and then at some point, it just stopped working.

This makes me think, of course, that the problem is some nefarious piece of software I've installed, but I can't think of what that is. I know the camera was working with my new computer as early as last week. Recently I've installed a bunch of software, including Adobe Media Live Encoder 3.1, Flash Professional CS5, and the Adobe Connect add-in. I've uninstalled everything except CS5, because, hey, who wants to re-install that if they don't have to? I'll do that as a last result, but the guy sitting next to me has the entire CS5 suite installed and camera works fine for him with Flash Player (same exact hardware too), so I don't think it's that. Other than that, I dunno. I've got VS2008 and 2010 installed. GoToMeeting. Office. That's about it.

So. Any ideas? Any thoughts on how I could even start to debug the issue? Logging or something? Any help is much appreciated.

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    July 2, 2010

    Yes.

    Victory is mine.

    VICTORY IS MINE!!!

    Solution:

    Go to C:\WINDOWS\system32\Macromed\Flash\mms.cfg

    Set

    AVHardwareDisable=1

    to:

    AVHardwareDisable=0

    Restart your browser. Done. Camera works now.

    I really want to shout this solution from the rooftops, because try Googling the solution sometime. I did. I failed. You will too. Hopefully if I use some more 18-point bold font, Google will index it faster, because that's the way it works right?

    I actually had no idea that Flash Player has a folder in Windows\system32 at all, and I definitely had no idea that this file existed. I am guessing some stinking app I installed decided I needed AVHardwareDisable set to 1 for some reason (effers). I found out about the location by just lazily searching through the windows registry for "Flash Player" and eventually saw it pointing to that directory. A little more poking around and I found this file.

    Those of you who actively support this forum: please keep this in the back of your mind, next time someone has audio/video input problems with Flash Player. I've found an awful lot of forum posts from people with cameras not working, and I bet a good portion of them need this fix. Reinstalling Flash Player will not fix it. Here's hoping the solution comes up in Google for the next unlucky soul.

    pwillener
    pwillener
    Legend
    July 2, 2010

    Thank you for the feedback and solution for your own problem.

    However, mms.cfg is not normally present in that folder - that is only put there for custom installs.  Most users will not have that file.

    For these cases, deletion of the %APPDATA%\Adobe\Flash Player and %APPDATA\Macromedia\Flash Player folder usually resolves the problem.

    pwillener
    pwillener
    Legend
    July 3, 2010

    Hi:

    Thanks for the info. I wonder how the file ended up on my machine? I haven't done a "custom install" of flash player as far as I know. The only way I've installed flash player is by downloading the install directly from Adobe.


    This is a corporate machine and is subject to automatic installs from the corporate network from time-to-time. However I don't think that this file was installed via this method, as none of the other machines at work have the same problem. Only mine.

    Thanks again.


    Just curious: can you check if other machines in your environment also  have that mms.cfg file?  If so, it is most likely the result of corporate deployment.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices