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shasimo
shasimo
Inspiring
March 17, 2017
Question

Can't print from Flash in Firefox

  • March 17, 2017
  • 3 replies
  • 6631 views

Hi everyone

I'm having an issue with my longtime running Flash applications, from which I have always had a print button that worked without any problems.
Now I discover that it no longer works in Firefox. I hit the button in Flash, print dialog shows, I hit 'OK', print dialog disappears and nothing happens

In Crome there's no problem, but...
Can anyone help me with this ?

This topic has been closed for replies.

3 replies

A
Anonymous
August 4, 2017

Hi

This worked for me

in firefox go to addons >

find "Shockwave Flash" and select options next to it

disable "Enable Adobe Flash protected mode"

Restart Firefox

Cheers

Kevin

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
August 4, 2017

Disabling protected mode on 32-bit Firefox puts you at a significantly increased risk for contracting a malware infection.  It's a terrible idea in the context of 2017 (you're basically rolling back to the state of browser security circa 2010).  It's unfortunate that recommendation continues to live on in support documents and the common lore.

You're far better off with one of the following options:

1.) If you're on 64-bit Windows, use the 64-bit variant of Firefox on Windows, which includes a native NPAPI sandbox, eliminating the need for Flash Player's own sandbox.  You'll also get a much better experience from Flash and Firefox in terms of stability, performance and overall security in both the plug-in and browser.

https://www.mozilla.org/en-US/firefox/all/

2.) Use Chrome or Edge

SergeGardien
SergeGardien
New Participant
June 18, 2017

I've experienced the same problem with Firefox 64bit under Windows 8, meanwhile Firefox 32bit and Internet Explorer work fine. Under Mac OS X instead Firefox 64bit has no problem.

I've opened a thread on the Firefox Forum to ask if this is a Firefox or an Adobe Flash bug: http://forums.mozillazine.org/viewtopic.php?f=38&t=3031163

Let's see what they say.

_maria_
Community Manager
_maria_Community Manager
Community Manager
March 17, 2017

Hi,

Please file a bug at https://tracker.adobe.com and provide a reproducible example.

Thank you.

--

Maria

shasimo
shasimoAuthor
Inspiring
March 17, 2017

I just did - hope you guys find a solution

_maria_
Community Manager
_maria_Community Manager
Community Manager
March 17, 2017

Thank you..  Someone will triage the bug. If additional information is necessary, they'll post a comment to the bug record.

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