Participating Frequently

Question

Cannot "Enable" Flash Player

Forum|Forum|12 years ago
May 31, 2013
4 replies
24501 views

The flash player does not work. I followed all the posted procedure but when in the Manage Add-ons for Shockwave Flash Object, both "Enable" & "Disable" buttons are greyed out.

Window 7 Home Premium

IE 10 64 bit

Script enabled

security level for both Internet site and Trusted sites are medium

avast disabled

Any idea would be much appreciated.

Hillahant

Download install

This topic has been closed for replies.

iliansky

New Participant

The problem is the group policy for the Add-Ons in the Internet Explorer: Internet Explorer Add-on Management and Crash Detection

The solution is setting the listed CLSID for the flash player class under the following key to "2":

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID]

"{D27CDB6E-AE6D-11CF-96B8-444553540000}"="2"

{D27CDB6E-AE6D-11CF-96B8-444553540000} is the CLSID of the flash player (version 14.0.0.111) as registered in the registry of my PC with Windows 7.

Hope this helps.

ilian

SandraChung

Participating Frequently

I've been trying to install the latest version of Flash, and I keep getting the "Failed to register". Yes, I have done all troubleshooting. Uninstall, reboot, make sure all leftovers are deleted (

C:\Windows\system32\Macromed\Flash, C:\Windows\SysWOW64\Macromed\Flash , %appdata%\Adobe\Flash Player, %appdata%\Macromedia\Flash Player) rebooted.

Still got the error.

As for that windows registry setting you suggested, it's totally empty when I got this error.

The strange thing is, I can install it for Firefox without the error, but not IE. Yes, full admin access, run installation file as admin, the whole shebang.

E

eusch

Participating Frequently

This work for me Windows & IE 8 or 9.....uninstall with the adobe uninstaller, delete macromedia\flash folder, Download standalone installer for flash and for shackwave. As a local admin right click on the flash active X installer and run in compatability mode "XP SP2" THis will get past the "failed to register" issue. Install Full version of Shackwave and go test. Workaround but I wasted to much time on trying to fix with the methods provided by adobe.

H

hillahantAuthor

Participating Frequently

Hi, eusch,

Thank you for making an effort to help. I have followed your steps for my IE 10, and unfortunately both the "Enable" and "Disable" buttons in "Manage Add-ons" are still greyed out.

I am glad to hear that it works for you with IE 8 or 9. I am too lazy to switch from IE 10 to 8 or 9. Like many others, I have spent too much time trying to get it working on my desktop. At this point, I will just use my laptop which has a successful installation of the flash player.

Just a clarification, when you say run in compatibility mode "XP SP2", you mean the "compatibility mode" in the tab "compatibility" when one right click and select "property"?

Ahant

E

eusch

Participating Frequently

If it doesn’t let you change it there…you need to run the trouble shoot compatabilty option when you right click on it.

G

Ghostchaser1961

New Participant

Hi you have exactly the same problem with mine... Did you get the solution anywhere else?

My stats read exactly the same as yours too.

This all happened on the last update from adobe but when you use a later or the one before after deletion it remains the same.

I noticed after the installer had finished files remained inc cache in c windows sytem32 adobe and macromedia.

I deleted these also and reinstalled adobe and it stays the same greyed out.

This one has me puzzled.

I have also found that there isn't another substitute for adobe flash player unless someone else can enlighten me.

Cheers

H

hillahantAuthor

Participating Frequently

Hi, our friendly Adobe staff has just gone through the Adobe troubleshooting list which is the same as what I have tried myself previously, and with the same result. At least I can confirm that I did not miss any step!

The next step would be to contact Microsoft. I think I will let others do that. I (and Adobe) would be very interested to hear from anyone who is more persistent.

In the mean time, no Adobe flash player on my desktop. It is a nice sunny day out. Who wants to look at computer screen anyway?

G

Ghostchaser1961

New Participant

Hi,thanks for getting back, well again like you I followed the trouble shooting to the letter to no avail.

I guess then we have both have tried equally the same to resolve it and failed.

At least you have made it clear to me it's not my compi nor something i've missed so like you say see what adobe and or microsoft come up with (that is if they're bothered)!

The only adobe I can install is Air and Reader, Flash and Shockwave refuses to like I say since the last update.

Thanks again

pwillener

Brainiac

hillahant wrote:
Manage Add-ons for Shockwave Flash Object, both "Enable" & "Disable" buttons are greyed out.

I see only one such button on my IE10.

Can you right-click on Shockwave Flash Object and select Enable (or Disable)?

H

hillahantAuthor

Participating Frequently

Hi, Pat,

Here are more details.

The Shockwave Flash Object is shown as "Disabled" in Manage Add-ons.

When I right click it, the two buttons of "Disable" and "Enable" are both greyed out.

I tried IE 9 and now I am back in IE 10. In addition, I tried installing Flash Player 10 and 11 with the actual installation file (downloaded from Adobe) of both.

I used the un-installer from Adobe and deleted files every time before installing in:

C:\windows\system32\macromed\flash

C:\windows\syswow64\,acrp,ed\flash

%appdata%\adobe\flash player

%appdata%\macromedia\flash player

Nothing so far seems to make any difference. The two greyed out buttons of "Disable" and "Enable" are still there.

Is there an alternative to Adobe Flash Player?

Hillahant

pwillener

Brainiac

I do not get any "buttons" when I right-click on any add-on; just a selection 'Enable' for disabled add-on, or 'Disable' for enabled add-ons.

Can you post a screenshot of what you see?

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