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Error Messages caused me to delete flash player, now can't reinstall?!

Forum|Forum|10 years ago
August 13, 2015
3 replies
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I kept getting the error messages 1009 and 2026 (I think) out of nowhere (but it might have been related to system updates). I couldn't fix them so I decided to delete Flash player and reinstall but I can't find anywhere to download it from! I went to the official website and it tells me I don't have it installed but just sends me in circles. Plus I keep getting the footer/banner saying: This webpage wants to run the following add-on: 'Adobe Flash Player' from 'Microsoft Windows Third Party Application Compon...' but when I click 'allow' it just keeps coming back!

Someone please help?

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Correct answer _maria_

Hi sarahw57420774,

I suspect you are on Windows 8.x. If so, Microsoft embeds Flash Player for Internet Explorer and updates are released via Microsoft Windows Update. Since Microsoft embeds Flash Player, they consider the associated files protected system files and lock the permissions so that they cannot be removed, and the Flash Player uninstaller does not remove them. Manually deleting these files will break the integration and I'm not aware of a way to re-install Flash Player short of re-installing the OS.

--

Maria

S

sarahw57420774Author

New Participant

Thanks everyone for your help. Decided the only way to fix it (without reinstalling my system, lol) was to bite the bullet and change to Google Chrome. This seems to have fixed the problem, as the error messages have gone and flash player is working fine.

P

PhilipKeAUS

New Participant

Windows 8.1 iExplorer 11

I have had the same problem with (flash.ocx) flash player being altered, it was deleted by Norton's staff.

I think it was altered by a web site I visited when looking up an IP address, the web site said "ha ha you have been redirected"

I had not knowingly installed anything from a web site, other than Nortons 360.

It took me forever to go thru all the MS and Adobe help and try everything,

THE FIX:

I used Microsofts help to make a Windows 8.1 install disk on a flash drive,

then used it to reinstall (update my system) without loosing my set up.

WHAT DID NOT WORK:

I) The Adobe site sent me in a circle telling me my flash player was not installed but refusing to install it

and telling me to Turn off ActiveX Filter (which it already was) and ensure the Flash add in was enabled (it was not in the list off explorer addons anyway)

ii) Disabling iExplorer 11 and rebooting and re-enabling iExplorer 11, did not work either.

iii) Eventually by accident I found a away to download the Flash player install from Adobes web site, and downloaded it for Win8(.1) and 64bit, but when I ran it (as Admin) it said I don't have the required permissions.

_maria_

Community Manager

Either way the existing web page Flash Player Issues | Windows 8 is of no help when flash is damaged.

It would be very helpful if Adobe (or Microsoft or both) can make available a way of repairing/reinstalling flash.

It would be very helpful if Adobe do something on that web page towards helping the users (of your Flash player) solve the problem.

Currently the web page tests the flash player and says it is not installed,

but the update doesn't run either, I doubt if the update will ever help anyone if the flash player is not installed or is damaged.

So the web page is of no help as it stands in this situation, which I believe is a common problem as hackers alter flash,

mind you if as you say MS protects flash, I wonder how the hackers managed to hack mine when I was running Norton's

as well as Win 8.1.

While reinstalling the whole operating system to repair the problem does fix it (it would help if your web page at least says how to do that),

Reinstalling only works if you have a Windows install disk to do that with, most users do not have a windows install disk and they may not know/find that they can create one. Reinstalling the whole OS is a risky and scary prospect to fix a small problem.

Perhaps reinstalling iExplorer 11 from a downloaded install set from MS is a better answer, though one of the ideas I got from MS support web site suggested I disable it, reboot and re-enable it but it did not help.

Hi PhilipKeAUS,

Thanks for the feedback on the tech note. I'll forward this to the team for consideration.

What I meant by 'Microsoft protects Flash Player' is that they set the permissions on the files such that the files cannot be easily deleted unless someone uses a product such as Unlocker to modify permissions and delete the files. I'll try to remember to word this differently in the future.

As for providing instructions on re-installing the OS, this is beyond the scope of Adobe help documents and Microsoft tech notes do exist for this. If anything a link to the Microsoft articles would be added instead of providing instructions.

Thanks again for the feedback and we'll take it into consideration.

--

Maria

_maria_

Correct answer

Community Manager

Hi sarahw57420774,

I suspect you are on Windows 8.x. If so, Microsoft embeds Flash Player for Internet Explorer and updates are released via Microsoft Windows Update. Since Microsoft embeds Flash Player, they consider the associated files protected system files and lock the permissions so that they cannot be removed, and the Flash Player uninstaller does not remove them. Manually deleting these files will break the integration and I'm not aware of a way to re-install Flash Player short of re-installing the OS.

--

Maria

A

andys75622553

Inspiring

Try this. Click on the following Adobe link. Go down to the bottom where it says, "Still having problems?". Click on the link foe your browser.

Installation problems | Flash Player | Windows