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Question

Flash 10 only works for Admin, not User accounts

Forum|Forum|16 years ago
December 14, 2009
4 replies
8409 views

My computer is running windows XP r3, IE 8. I have made 2 user accounts for my kids. I can get Flash to work for the administrator account, but not either of the user accounts. When I go to a web site with Flash content, IE8 responds that Flash is not installed.

I have tried:

Solution at http://kb2.adobe.com/cps/191/tn_19166.html

Solution at http://kb2.adobe.com/cps/494/cpsid_49419.html

What can I do get get Flash installed for the user accounts?

Thanks

This topic has been closed for replies.

C

chuckssite

Participating Frequently

I have just had this problem for the past week, and only on one computer. And, I have not tried the suggestion listed at or near the end of this section. I believe some of the updates made for June, 2010 by MS have made a change in how user accounts are handled. The 10.1 upgrade works on a computer I have that did not install the updates, but does not work on some sites on the computer that did install the updates. Chuck

E

eadolphsonAuthor

Participating Frequently

http://www.adobe.com/products/flashplayer/

In IE 8, I get the error message:

This content requires Flash
To view this content, JavaScript must be enabled, and you need the latest version of the Adobe Flash Player.

The web page: http://www.adobe.com/software/flash/about/

In IE 8, I get the text message, but no animation:
Adobe Flash Player - A lightweight, robust runtime environment for rich media and rich Internet applications, the version is 10,0,42,34

So, Adobe Flash is installed

I have gone to http://support.microsoft.com/gp/noscript
and followed the instructions to make sure JavaScript is turned on

The web page: http://www.mistered.us/test/alert.shtml

I click on the [Simply Click This Button] button, and I get a popup window saying "Your JavaScript Is Working Thank You"

So JavaScript is working

But I still get the error for user accounts on the web page:
http://www.adobe.com/products/flashplayer/

Everything is working for Administrator Account

A

Anonymous

Hi eadolphson, Administrator privileges are REQUIRED for the Windows System registry and for the C:\Windows\

system32\Macromed\Flash (folder) Only an Administrator or one with those privileges have permission to Uninstall,

Install, or make any other changes to the system. These are some of the restrictions that IE7 and more so with IE8 have

implemented and it is all about Security and keeping the system as secure as possible. These restrictions apply to any

Company or Program that might want to install on a system. They need permission to do so. This is not an Adobe Flash

Player issue, you would have the same issue if you tried to install any program using a User account. The User account does not have permission, what they can do is limited and Installing programs is not one of them.

You or the Administrator must give them these privileges.

Following is a link from Microsoft with screenshots that helps explain this with XP.

http://www.microsoft.com/windowsxp/using/setup/winxp/accounts.mspx

Granted, it is complicated, but I think I linked the Microsoft site with an 800 toll free support # for IE8 problems.

I would give them a call and let them explain this to you.

You could think of it this way, no one can withdraw money out of your Savings account at the bank, unless they are a joint owner. Doesn't matter if they are your Son, Dtr, or Wife or even if some of the money is theirs. They can deposit all they want, but they can't withdraw without your permission in writing as joint owner. :-) Likewise a User Account can't install programs without Administrative Privileges.

S

social_care1549

Participating Frequently

After 2-hours on the phone with MS Tech Support, it appears to be a user accounts problem, not an Adobe Flash Player problem, and not a Java problem. MS Support was very helpful in that they uninstalled and installed the latest versions of Java and Flash, reset the settings in IE8, enabled active scripting, etc., etc.

I can view Flash presentations in my Administrator User Account and two of my "Name" User Accounts. In the problematic user account, I can view Flash at CNN.com and Yahoo! Finance, but not at YouTube.com. Thus, according to MS, the problem appears to be a virus or some malware. I'm running their Safety tool and MRT tool now to see what comes up.

pwillener

Legend

You do not mention the Flash Player version you have, so I'm going to assume that you have the latest one.

http://kb2.adobe.com/cps/191/tn_19166.html is a bit old (Flash Player 9), but this step from the article will probably solve the problem:

from the user account, open Windows Explorer
in folder %WINDIR%\System32\Macromed\Flash right-click FlashUtil10d.exe *
select 'Run as Administrator'
follow the steps to complete the Flash Player installation
restart Windows

*) character 'd' could be different, depending on your installed Flash Player version.

E

eadolphsonAuthor

Participating Frequently

Tried running %WINDIR%\System32\Macromed\Flash right-click FlashUtil10d.exe

Ran as Adminsitrator, but still no luck

I can only use Flash sites when logged in as Administrator, not of of the other users.

A

Anonymous

Hello, this poster was having a problem about User Accounts so maybe this will be helpful, link follows

http://forums.adobe.com/thread/538209?tstart=0

E

eadolphsonAuthor

Participating Frequently

I went to http://forums.adobe.com/thread/538209?tstart=0

I could not run www.adobe.com/go/full_flashplayer_win_msi. for each user, because users do not have administrator privileges.

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