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Anonymous
October 7, 2011
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Flash 11 crashing in all browsers

  • October 7, 2011
  • 23 respuestas
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I have been having nothing but problems with this. I usually use Chrome as my internet browser (on Mac OS X 10.6.8), and I kept getting "This plugin has crashed: Shockwave Flash". At first I thought it was just a problem with Chrome, but it is happening in every browser. I disabled it in Chrome, and reinstalled it, and re-enabled it, and it is still not workin. I think I've removed it / reinstalled it four times already and it keeps having the same problem. Any time I go on a website with flash media (youtube, a site with a music player of somesort, google ads that have flash, etc), it gives me a crash report.

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de hkudo

    The original post issue, crash all browser on Mac, was fixed in latest Flash Player (11.1.102.55) through this bug report:

    https://bugbase.adobe.com/index.cfm?event=bug&id=3003022

    Thank you for all who helped to provide us information here and the bug report. We could have fix the bug just because you provided accurate information. We really appreciate your comments, reports, and help here.

    thanks,

    Hitomi

    23 respuestas

    K
    keanu215
    New Participant
    October 28, 2011

    yea mine is crashing too how do we fix this problem

    hkudo
    hkudo
    Inspiring
    October 29, 2011

    Hi all,

    I am going to close this forum discussion because it's getting unmanagable. This thread started with all browser crash on Mac OS and it could have workarounded by removing illegally formatted trutype font from OS. Flash team is working on fixing this particular crash so it won't cause crash with this particular reason in future version of Flash Player. However we still strongly recommend to remove those fonts that OS do not recognize as functional font or illegally distributted fonts.

    I understand that there are other possible causes for browser crash and we prefer discussing them in different threads or respective bug report. With this reason I would stop this thread here.

    Thanks you for your understanding.

    Hitomi 

    hkudo
    hkudoRespuesta
    Inspiring
    November 11, 2011

    The original post issue, crash all browser on Mac, was fixed in latest Flash Player (11.1.102.55) through this bug report:

    https://bugbase.adobe.com/index.cfm?event=bug&id=3003022

    Thank you for all who helped to provide us information here and the bug report. We could have fix the bug just because you provided accurate information. We really appreciate your comments, reports, and help here.

    thanks,

    Hitomi

    T
    thecoolkid2
    New Participant
    October 23, 2011

    Argh!!!

    I have this problem too... it crashes on Chrome, Firefox, and iE...(all my browsers are to their newest versions, running on windows 7)

    I've tried redownloading Flash 11 several times... but when i get to the 'successfully downloaded/installed' page, the browser crashes!

    All of my drivers are fully updated too- both sound and graphics.

    HOWEVER! A simple restart last night enabled flash to work... All I did was restart the computer, then I was able to use flash-related media (youtube, WMP) for a while. Then, when I started the computer this morning, nothing worked again...

    On a side note, I was also wondering if windows media player and some games are affected by this? WMP is not working for me, as well as Call of Duty 4.

    Itunes is working for me, though.

    Sorry if I seem incompetent, but 

    Please help!

    EDIT: Restarting the computer does seem to fix the problem (Youtube on Chrome, Firefox, iE, media player, Call of Duty all seem to work)... but for how long, I'm not sure... I'll keep using my machine until I encounter a problem.

    A
    anico_eyas
    New Participant
    October 24, 2011

    Flash crash all the time now, using latest version on XP. It makes computer suddenly become slow and after 3-5 second mouse pointer get stuck and 3-5 sec later everything just stop and only thing to do is push reset switch. No error message, no bsod, no special at all, it only slow down to a stop. Very very annoying, happen at least once per hour if browsing. I suspect this why my other computer with window 7 froze a few days ago, browser was on in background and was possibly flash on the page. Will uninstall this garbage now and wait for a useful version with fix for this.

    A
    Anonymous
    October 20, 2011

    I have run into the same problem, when using flash player 11 (windows 7, ie9, chrome), browser crashes.  I tested this across a few virtual machines as well… same problems once the Flash Player is upgraded to 11.

    Seems to be related to TLF text, I have a SWF that was created using TLF text and targeting player 10.1, 10.2.  This crashes flash player 11.  I changed the target flash player to flash player 9.0 AS3.0.  This of course removed the TLF text references and changed the text to classic, but the content now loads in IE, Chrome, using Flash Player 11.  Going to take a while to “restructure” my text layout, but the content works.

    FIX

    ADOBE:  PLEASE review player 11 ASAP (or pull it).  

    USERS:  Uninstall Flash Player 11 and install an older version of flash player.

    PUBLISHERS: IF YOUR USERS UPGRADE FLASH, YOUR CONTENT MAY CRASH THEIR BROWSERS!  Target flash player 9 when publishing for the time being and/or don’t use TLF text. (A workaround till they stop using this version of 11.)

    
    K
    kathyhuffman
    New Participant
    October 20, 2011

    I am using windows xp, firefox and flash player crashes on my all the time.  It was ok about a week ago... now every time.... freeze and crash....

    any ideas to help

    K
    kathyhuffman
    New Participant
    October 20, 2011

    there it went again................another crash

    A
    Anonymous
    October 19, 2011

    I developed a method for identifying the bad fonts in question. It requires command line admin access, but is pretty simple.

    See: http://damnedfinesoftware.blogot.com/2011/10/fsusage-when-adobe-flash-crashes-in.html

    Thanks for the hints here, folks. I removed about 20 of my 900+ fonts, and all is now well!

    -- Sean

    libflashplayer_so
    Adobe Employee
    libflashplayer_so
    Adobe Employee
    October 19, 2011

    @seantrue  thanks for posting your method to determine bad fonts.  it should help others as Font book doesn't completely rule out all questional fonts.

    would you be able to send us your fonts that were  causing your crashes?  we have a potential fix that will land in the next release and we would like to make sure all instances of those corrupt fonts have been looked at.  thanks...

    A
    Anonymous
    October 20, 2011

    rm Koz*.ttf

    rm AdobeMyungjoStd-Medium.*ttf

    rm RyoDispStd-ExtraBold.ttf

    rm RyoDisp*.ttf

    rm Ryo*ttf

    rm AdobeFangsongStd-Regular.*ttf

    These were all in my ~/Library/Fonts directory. If you would like me to check my time machine, send

    me an email address to send them to, and I will do so ... sean dot true at gmail dot com

    -- Sean

    jencieslak
    jencieslak
    New Participant
    October 18, 2011

    I am having the exact same problem. Flash crashing every single time in every browser (Firefox, Safari, Chrome). I've checked to make sure all the browsers are the most up-to-date versions, uninstalled and reinstalled Flash 11 twice, everything the help center suggests. Still not working.

    Here is my machine info:

    Graphics/ Display:

    NVIDIA GeForce 8600M GT:

      Chipset Model:    GeForce 8600M GT   

      Type:    GPU

      Bus:    PCIe

      PCIe Lane Width:    x16

      VRAM (Total):    128 MB

      Vendor:    NVIDIA (0x10de)

      Device ID:    0x0407

      Revision ID:    0x00a1

      ROM Revision:    3175

      Displays:

    Color LCD:

      Resolution:    1440 x 900

      Pixel Depth:    32-Bit Color (ARGB8888)

      Main Display:    Yes

      Mirror:    Off

      Online:    Yes

      Built-In:    Yes

    Display Connector:

      Status:    No Display Connected

    Hardware Overview:

      Model Name:    MacBook Pro

      Model Identifier:    MacBookPro3,1

      Processor Name:    Intel Core 2 Duo

      Processor Speed:    2.2 GHz

      Number Of Processors:    1

      Total Number Of Cores:    2

      L2 Cache:    4 MB

      Memory:    4 GB

      Bus Speed:    800 MHz

      Boot ROM Version:    MBP31.0070.B07

      SMC Version (system):    1.16f11

      Serial Number (system):    W874029SX91

      Hardware UUID:    00000000-0000-1000-8000-001B63AFD6BC

      Sudden Motion Sensor:

      State:    Enabled

    Q
    Qingyan_zhu
    Participating Frequently
    October 19, 2011
    "you can try the following...

    • launch the Font Book application

    • Command+O or File>Add Fonts...

    • nav to /Users/<yourUsername>/Library/Fonts
    • select all the fonts in the directory
    • it will attempt to validate the Fonts before import. 
    • note the errors and cancel out
    • delete or move the fonts that errored from the directory
    • restart your browsers. 

    it should not require a restart of the OS, but try that if it does not initially resolve the problem.  hope that helps..."


    Please follow the above steps mentioned by libflashplayer.so, and probably you also need detect the fonts under the folder "/Library/Fonts"

    M
    Maurits Doetjes
    New Participant
    October 19, 2011

    Thanks! I had the same problem in Chrome, Safari and Firefox. Pretty anoying...

    I resolved all duplicated fonts in fontbook, restarted chrome and still flash crashes. I also use fontcase, so I checked fontcase for errors and removed all duplicated fonts. Then I restarted Chrome (14.0). For now it works...! Also in Firefox (7.0.1) and Safari (5.1.1). Thanks a lot!

    A
    Anonymous
    October 16, 2011

    I literally spent three hours combing through all my personal user and system fonts the other night when the issue was first suggested. I deleted all the KozGo fonts, and then spent another hour last night looking for more error fonts. I just checked again, and it deleted a lot of fonts that were system fonts, not downloaded ones. I'm not clearing every font on my computer just to use flash, I need them for work I do. It is still crashing in all browsers, and I'm really not sure what more I am supposed to do. I will try sending another crash log, where should it be sent to?

    libflashplayer_so
    Adobe Employee
    libflashplayer_so
    Adobe Employee
    October 16, 2011

    send the crashlog to smadayag@adobe.com.  i'll take a look.  thanks...

    M
    Mark Elias
    Participating Frequently
    October 14, 2011

    Hey guys I just did a software update yesterday and boom it's all fixed. No more crashes. I didn't remove fonts or anything else that seemed to work -- just did the update. Try it out. I'm using MacBook Pro OSX 10.6.8, Google Chrome.

    A
    Anonymous
    October 11, 2011

    All languages are affected I guess... looks like it's not about OS language, but something about 64bits maybe. Let me guys tell you interesting thing, maybe it will help: few times it worked for me, I don't know how, but Flash could open SWF and played it well, and then it worked well until restarted the browser - and constant crashes again, so it looks like that if it could be launched once (loaded correctly into memory) it continues working well until it's removed from memory and loaded again.

    hkudo
    hkudo
    Inspiring
    October 13, 2011

    Hi all,

    If your crash isn't solved yet, can you refer the other thread http://forums.adobe.com/thread/910942 and try removing suspecious fonts which didn't come from official font vendors? We don't know such FP crash that happen on all browsers so their must be something to trigger in your OS configration. Usually we suspect graphic card (graphic driver) but it doesn't sound so here.  We've been trying to reproduce crash on Mac so hard since we got your reports but no luck so far. We appreciate if you help on investigation.

    thanks,

    Hitomi

    A
    Anonymous
    October 13, 2011

    I removed all the TTF fonts and flash works now, thing is I need these fonts for clients websites so this a very tempory, though welcomed, fix.

    A
    Anonymous
    October 11, 2011

    Also using German.  But this doesn't seem to be the reason for new FLASH not functioning.

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