Flash 11 update on Android 3.1 not recognised by any apps/programs

Forum|Forum|14 years ago
November 9, 2011
5 replies
20288 views

Dear madam, sir,

I have a Samsung Galaxy 10.1 tablet with Android 3.1 and Adobe Flash preinstalled. I was prompted to update to Flash 11, but after installing ver 11, none of the apps or internetsites using Flash is able to find and use Flash. When I open the Flash app, the tablet wants to connect to an Adobe service centre, but that connection is never established and the screen remains black. Uninstalling ver 11 is possible, but that does not solve the problem. (re)Installing ver 11 after prior uninstalling does not solve the problem either. I can not delete the app alltogether, presumably as it was preinstalled on the tablet.

Please advise, many thanks in advance,

Martin

This topic has been closed for replies.

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sherwincwh

New Participant

need to check with you guys. i am experiencing some prob with my galaxy note 10.1. i cant seem to load and streaming videos on the browser despite having to download the adobe flash player. i have tried all kinds of adobe. but it still doesnt word. pls help.!!!

chris.campbell

Community Manager

@sherwinchwh - did you try the suggestions in the FAQ linked above?

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richswag

New Participant

Hi guys, I've tried what Hitimo Kudo said, what SolarMike said, and what chuckiesq said, I'm getting absolutely nothing. I'm attempting to use it on both firefox and browser. and I get no response.

chris.campbell

Community Manager

Rich,

Are you referring to the desktop or mobile version of Flash Player?

Chris

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Anonymous

Zep, are you using linux or Android on your Galaxy tab? I'm not sure I understand your problem.

Hi Chris, well the tablet is android but when I do a test through adobe to see what os it is running it says Linux as described above. I'm sorry I don't understand further than that (it is beyond my experience). My problem is flash is not updating to the determined upgrade your own site tells me I require 11.2.202.235, and I am not able to play video content and enjoy 'my full flash experience.' I have read similar problems, but no definitive solution. As I explained I have enabled all necessary things, uninstalled, and installed anything to see if that will help- to no result. The factory browser installed allowed it to work initally, and I usually use Firefox so downloaded that app, then flash would not play on either browser plus there were white question marks, surrounded by blue boxes in place of image thumbnails. I also uninstalled Firefox and this did not help either.

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SolarMike

New Participant

Ok, I got it to work on a Samsung Galaxy with Android:

Load the browser.
At the top right hand corner of your screen is the menu button which looks like 3 horizontal lines on top of each other with an arrowhead pointing down to the right
Select "Settings"
Select "Advanced"
Set "Enable plug-ins" to "Always on"
Turn off the "Block pop-up tabs (sorry, but probably it was either this step or step 5 that did the trick, but I did them both, so don't know which did the trick)
Go back to the page which gave you the option to "Update Adobe Flash"

Hope this does the trick for others.