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A
astefanosstefas
Participating Frequently
October 7, 2011
Answered

Flash Player 11 constantly crashing on every Website with Flashcontent...

  • October 7, 2011
  • 7 replies
  • 38739 views

Hi,

I am having problems with the latest Update of Adobe Flash Player to release 11. I am on a Mac(10.6.8) running the 64bit kernel. At the moment I installed Flash Player 11, every Website with Flashcontent is crashing. This also happens in Chrome, not only Safari or Firefox. I did everything Adobe provides as possible solutions. Do an uninstall with the uninstaller, then install fresh. I had a look in both of the Internet Plugins folder to make sure everything got removed correctly. But the new install won't work.

What works is uninstalling Flash Player 11 and installing Flash Player 10.3 again. Everything works like a charm then. Well... except in Chrome of course.

Just as a last bit of information: I never had any beta or alpha versions of the player installed.

Can anyone please help me? Does anyone else encounter this problem?

Regards

Alex

This topic has been closed for replies.
Correct answer

Hi Ken,

I will give the terminal magic a try in the morning.

If you have any idea what I can do to give you more informations with which you might find out what causes the crashes... I have just no idea which information might be useful. I would never have thought that something like fonts might cause such problems.

Thanks

Alex


Many thanks, Alex, for providing the fonts to me. I am not on the Flash team, but am in Type Development, thus my interest in fonts, and my experience that "unknown" fonts may be malformed. I am using a MacBook Pro 17-inch running Mac OS X 10.6.8. I installed the fonts into my ~/Library/Fonts folder, and Flash now crashes on a regular basis. Attached is a screenshot of what I am experiencing in Chrome. So, if you simply remove the KozGo*.ttf files (use "% rm ~/Library/Fonts/KozGo*.ttf" to remove them), the problem may go away.

7 replies

T
Tronyc
New Participant
May 20, 2012

I am currently experiencing this problem in Windows 7 64-bit. Adobe Flash 11 Crashes everything that uses it. It first occured in Chrome. I opened the Flash Settings from Control Panel and proceeded to clear all caches. No fix. I then tried to use Internet Explorer. Still crashes immediately with any site using Flash. I download the Flash Player Uninstaller. Used it, and verified that Flash was removed from IE. Downloaded the latest standalone installer (64 bit) and used it. My browser opened upon installation, where it states that it was installed successfully; however, Flash still crashes in the exact same manner.

If bad font files are responsible, where do I go to remove them from my system? Any help with this is highly appreciated.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
May 23, 2012

Tronyc,

Since this post was originally about the Mac OS, could you create a new topic and detail what you're experiencing along with the output you receive when you type "about:flash" in Chrome's address bar?

Thanks,

Chris

A
Anonymous
January 19, 2012

So I was running into a similar issue on Lion but with a different cause. I had previously installed the Flashug add-on for Firefox. I removed it a while ago but the mm.cfg file was still pointing to it in preloadswf - although I could have sworn I've changed it before this. This cause adl to break as well as FP11. I set it back to the default and now everything is working fine. Hooray!  

gfmucci
gfmucci
Known Participant
October 29, 2011

Adobe Flash 11 crashes website using IE 8 on System 7.  The FOX NEWS.com site crashes.  When I remove Flash 11 that site works fine on IE 8.  That site works fine also on Chrome and Firefox.  All other sites work with Flash 11 except the Fox site on IE8.

How can I download a previous version of Flash that does not have this problem?

________________________________________________________________________________________ Fuji HS50EXR, Samsung S9+. Nikon Coolpix P950. Just transitioned from PSE and PE 9 to 2021
Z
zx3cv1zx30vzx23c01v3zxc21
Participating Frequently
October 20, 2011

I have noticed that the fonts issue has found an entirely new bug - this is insane - the fonts are no longer being recognizd when published from flash. so if i export a font from flash with actionscript, it shows up until I restart flash, I then have to go in and remove those fonts, re-insert those fonts and republish for them to be seen.

There appears to be a serious issue with fonts.

I do not understand why Adobe and Flash have never been able to sort out their fonts - having used flash from the start it blows my mind the fact that every edition you promise to sort out fonts, create something entirely new every edition and fail every edition.

TLF is from hell.

Guys - take the time, put in the effort, and make one final, concerted effort to fix fonts.

The reality is that to get fonts working you need a degree in philosophy, masters in physics, Doctoroate in Linguistics - its ridiculous.

A
Anonymous
October 20, 2011

It would be useful to know which specific fonts are being affected by the issue that you described. Keep in mind that fonts are developed by many companies and individuals, in different formats, and using different tools. It represents a variable no doubt, but most font-related issues can be traced to a genuine issue in the affected fonts. The more useful details you provide to us, the greater the chances that we can figure out what is going on.

Z
zx3cv1zx30vzx23c01v3zxc21
Participating Frequently
October 20, 2011

Any font. Arial in this instance.

I simply have to unclick and then re-click the export font dialogue in the actionscript tab in the font properties from the library.

I will be taking the fonts out and creating a dynamic loading library - so dont worry about me - but for others WOW.

N
newpappa
New Participant
October 19, 2011

Removing bad fonts resolved the problem!! So happy!

Using Mac OS X "Font Book" application, selected File / Validate Fonts

Removed any fonts that did not pass as safe to use

Yes!!

A
astefanosstefasAuthor
Participating Frequently
October 10, 2011

Hi,

I tried also the Flash player 11 and Flash Player Debugger 11 Standalone Players on my mac and they both also crash...

Regards

Alex

libflashplayer_so
Adobe Employee
libflashplayer_so
Adobe Employee
October 10, 2011

we've tested several of the same machine that you have and are having difficulty reproducing the crashes you are experiencing.

when do the Standalone players crash?  at launch? or when content is loaded?

would you mind to forward me your crash logs from Firefox?  if you type about:crashes in the address bar it will list your crashes.  please send me the ones prepended with "bp-"  these are the ones that were submitted to Mozilla.

    A
    astefanosstefasAuthor
    Participating Frequently
    October 10, 2011

    should I send you the link? Or should I just copy & paste all of it?

    A
    Anonymous
    October 7, 2011

    I have the same problem with Mac OS X (10.7.1) , it constantly crashes on every website with Flash content in any browser I tried. Adobe, any comments??

    P.S. Downgrade to 10.3 helps.

      libflashplayer_so
      Adobe Employee
      libflashplayer_so
      Adobe Employee
      October 8, 2011

      can you post your system overview information?  also state your Graphics/Display information.  ii'm wondering if it is harware specific.

        A
        Anonymous
        October 12, 2011

        Hi,

        my system language is german.

        This is the content of my systems font folder. The ones with the ?? ae some asiatic fonts. They should be on every mac i think:

        Academy Engraved LET Fonts

        ACaslonPro-Bold.otf

        ACaslonPro-BoldItalic.otf

        ACaslonPro-Italic.otf

        ACaslonPro-Regular.otf

        ACaslonPro-Semibold.otf

        ACaslonPro-SemiboldItalic.otf

        AGaramondPro-Bold.otf

        AGaramondPro-BoldItalic.otf

        AGaramondPro-Italic.otf

        AGaramondPro-Regular.otf

        AlBayan.ttf

        AlBayanBold.ttf

        AmericanTypewriter.ttc

        Andale Mono.ttf

        Apple Chancery.ttf

        Apple LiGothic Medium.ttf

        Apple LiSung Light.ttf

        AppleCasual.dfont

        AppleMyungjo.ttf

        Arial Black.ttf

        Arial Bold Italic.ttf

        Arial Bold.ttf

        Arial Italic.ttf

        Arial Narrow Bold Italic.ttf

        Arial Narrow Bold.ttf

        Arial Narrow Italic.ttf

        Arial Narrow.ttf

        Arial Rounded Bold.ttf

        Arial Unicode.ttf

        Arial.ttf

        ArialHB.ttf

        ArialHBBold.ttf

        ArnoPro-Bold.otf

        ArnoPro-BoldCaption.otf

        ArnoPro-BoldDisplay.otf

        ArnoPro-BoldItalic.otf

        ArnoPro-BoldItalicCaption.otf

        ArnoPro-BoldItalicDisplay.otf

        ArnoPro-BoldItalicSmText.otf

        ArnoPro-BoldItalicSubhead.otf

        ArnoPro-BoldSmText.otf

        ArnoPro-BoldSubhead.otf

        ArnoPro-Caption.otf

        ArnoPro-Display.otf

        ArnoPro-Italic.otf

        ArnoPro-ItalicCaption.otf

        ArnoPro-ItalicDisplay.otf

        ArnoPro-ItalicSmText.otf

        ArnoPro-ItalicSubhead.otf

        ArnoPro-LightDisplay.otf

        ArnoPro-LightItalicDisplay.otf

        ArnoPro-Regular.otf

        ArnoPro-Smbd.otf

        ArnoPro-SmbdCaption.otf

        ArnoPro-SmbdDisplay.otf

        ArnoPro-SmbdItalic.otf

        ArnoPro-SmbdItalicCaption.otf

        ArnoPro-SmbdItalicDisplay.otf

        ArnoPro-SmbdItalicSmText.otf

        ArnoPro-SmbdItalicSubhead.otf

        ArnoPro-SmbdSmText.otf

        ArnoPro-SmbdSubhead.otf

        ArnoPro-SmText.otf

        ArnoPro-Subhead.otf

        Ayuthaya.ttf

        Baghdad.ttf

        Bank Gothic

        Baskerville.ttc

        BellGothicStd-Black.otf

        BellGothicStd-Bold.otf

        BiauKai.ttf

        BickhamScriptPro-Bold.otf

        BickhamScriptPro-Regular.otf

        BickhamScriptPro-Semibold.otf

        BigCaslon.ttf

        BirchStd.otf

        Blackmoor LET Fonts

        BlackoakStd.otf

        BlairMdITC TT-Medium

        Bodoni Ornaments ITC TT

        Bodoni SvtyTwo ITC TT

        Bodoni SvtyTwo OS ITC TT

        Bodoni SvtyTwo SC ITC TT

        Bordeaux Roman Bold LET Fonts

        Bradley Hand ITC TT-Bold

        Brush Script.ttf

        BrushScriptStd.otf

        Capitals.dfont

        Chalkboard.ttc

        Chalkduster.ttf

        ChaparralPro-Bold.otf

        ChaparralPro-BoldIt.otf

        ChaparralPro-Italic.otf

        ChaparralPro-Regular.otf

        CharcoalCY.dfont

        CharlemagneStd-Bold.otf

        Cochin.ttc

        Comic Sans MS Bold.ttf

        Comic Sans MS.ttf

        CooperBlackStd-Italic.otf

        CooperBlackStd.otf

        Copperplate.ttc

        Corsiva.ttf

        CorsivaBold.ttf

        Courier New Bold Italic.ttf

        Courier New Bold.ttf

        Courier New Italic.ttf

        Courier New.ttf

        Cracked

        DecoTypeNaskh.ttf

        DevanagariMT.ttf

        DevanagariMTBold.ttf

        Didot.ttc

        EccentricStd.otf

        EuphemiaCASBold.ttf

        EuphemiaCASItalic.ttf

        EuphemiaCASRegular.ttf

        Futura.ttc

        GaramondPremrPro-It.otf

        GaramondPremrPro-Smbd.otf

        GaramondPremrPro-SmbdIt.otf

        GaramondPremrPro.otf

        GenevaCY.dfont

        Georgia Bold Italic.ttf

        Georgia Bold.ttf

        Georgia Italic.ttf

        Georgia.ttf

        GiddyupStd.otf

        GillSans.ttc

        GujaratiMT.ttf

        GujaratiMTBold.ttf

        Gungseouche.ttf

        Gurmukhi.ttf

        Handwriting - Dakota

        HeadlineA.ttf

        Hei.ttf

        HelveticaCY.dfont

        Herculanum.ttf

        Hiragino Sans GB W3.otf

        Hiragino Sans GB W6.otf

        HoboStd.otf

        Hoefler Text Ornaments.ttf

        Hoefler Text.ttc

        Impact.ttf

        InaiMathi.ttf

        Jazz LET Fonts

        Kai.ttf

        Kailasa.ttf

        Kokonor.ttf

        KozGoPro-Bold.otf

        KozGoPro-ExtraLight.otf

        KozGoPro-Heavy.otf

        KozGoPro-Light.otf

        KozGoPro-Medium.otf

        KozGoPro-Regular.otf

        KozMinPro-Bold.otf

        KozMinPro-ExtraLight.otf

        KozMinPro-Heavy.otf

        KozMinPro-Light.otf

        KozMinPro-Medium.otf

        KozMinPro-Regular.otf

        Krungthep.ttf

        KufiStandardGK.ttf

        LetterGothicStd-Bold.otf

        LetterGothicStd-BoldSlanted.otf

        LetterGothicStd-Slanted.otf

        LetterGothicStd.otf

        LithosPro-Black.otf

        LithosPro-Regular.otf

        MarkerFelt.ttc

        MesquiteStd.otf

        Microsoft Sans Serif.ttf

        MinionPro-Bold.otf

        MinionPro-BoldCn.otf

        MinionPro-BoldCnIt.otf

        MinionPro-BoldIt.otf

        MinionPro-It.otf

        MinionPro-Medium.otf

        MinionPro-MediumIt.otf

        MinionPro-Regular.otf

        MinionPro-Semibold.otf

        MinionPro-SemiboldIt.otf

        Mona Lisa Solid ITC TT

        MshtakanBold.ttf

        MshtakanBoldOblique.ttf

        MshtakanOblique.ttf

        MshtakanRegular.ttf

        MyriadPro-Bold.otf

        MyriadPro-BoldCond.otf

        MyriadPro-BoldCondIt.otf

        MyriadPro-BoldIt.otf

        MyriadPro-Cond.otf

        MyriadPro-CondIt.otf

        MyriadPro-It.otf

        MyriadPro-Regular.otf

        MyriadPro-Semibold.otf

        MyriadPro-SemiboldIt.otf

        Nadeem.ttf

        NewPeninimMT.ttf

        NewPeninimMTBold.ttf

        NewPeninimMTBoldInclined.ttf

        NewPeninimMTInclined.ttf

        NISC18030.ttf

        NuevaStd-BoldCond.otf

        NuevaStd-BoldCondItalic.otf

        NuevaStd-Cond.otf

        NuevaStd-CondItalic.otf

        OCRAStd.otf

        Optima.ttc

        OratorStd-Slanted.otf

        OratorStd.otf

        Osaka.ttf

        OsakaMono.ttf

        Palatino

        Papyrus.ttc

        Party LET Fonts

        PCmyoungjo.ttf

        Pilgiche.ttf

        PlantagenetCherokee.ttf

        PoplarStd.otf

        PortagoITC TT

        PrestigeEliteStd-Bd.otf

        Princetown LET Fonts

        Raanana.ttf

        RaananaBold.ttf

        RosewoodStd-Regular.otf

        Santa Fe LET Fonts

        Sathu.ttf

        Savoye LET Fonts

        SchoolHouse Cursive B.suit

        SchoolHouse Printed A

        Silom.ttf

        Skia.ttf

        Snell Roundhand

        StencilStd.otf

        STHeiti Medium.ttc

        Stone Sans ITC TT

        Synchro LET Fonts

        Tahoma Bold.ttf

        Tahoma.ttf

        TektonPro-Bold.otf

        TektonPro-BoldCond.otf

        TektonPro-BoldExt.otf

        TektonPro-BoldObl.otf

        Times New Roman Bold Italic.ttf

        Times New Roman Bold.ttf

        Times New Roman Italic.ttf

        Times New Roman.ttf

        TrajanPro-Bold.otf

        TrajanPro-Regular.otf

        Trebuchet MS Bold Italic.ttf

        Trebuchet MS Bold.ttf

        Trebuchet MS Italic.ttf

        Trebuchet MS.ttf

        Type Embellishmnt One LET

        Verdana Bold Italic.ttf

        Verdana Bold.ttf

        Verdana Italic.ttf

        Verdana.ttf

        Webdings.ttf

        Wingdings 2.ttf

        Wingdings 3.ttf

        Wingdings.ttf

        Zapfino.ttf

        ?????? Pro W4.otf

        ?????? ProN W4.otf

        ?????? Pro W3.otf

        ?????? Pro W6.otf

        ?????? Pro W3.otf

        ?????? Pro W6.otf

        ?????? Std W8.otf

        ?????? StdN W8.otf

        ?? Pro.ttf

        ????.ttf

        ????.ttf

        ????.ttf

        and this is the content of my users font folder:

        CORBEL.TTF

        DroidSansMono.ttf

        FF Meta Neu Screen

        GothamNarrow-Black.otf

        GothamNarrow-BlackItalic.otf

        GothamNarrow-Bold.otf

        GothamNarrow-BoldItalic.otf

        GothamNarrow-Book.otf

        GothamNarrow-BookItalic.otf

        GothamNarrow-Light.otf

        GothamNarrow-LightItalic.otf

        GothamNarrow-Medium.otf

        GothamNarrow-MediumItalic.otf

        GothamNarrow-Thin.otf

        GothamNarrow-ThinItalic.otf

        GothamNarrow-Ultra.otf

        GothamNarrow-UltraItalic.otf

        GothamNarrow-XLight.otf

        GothamNarrow-XLightItalic.otf

        IstokWeb-Bold.ttf

        IstokWeb-BoldItalic.ttf

        IstokWeb-Italic.ttf

        IstokWeb-Regular.ttf

        KozGoPr6N-Bold-AlphaNum.ttf

        KozGoPr6N-ExtraLight-AlphaNum.ttf

        KozGoPr6N-Heavy-AlphaNum.ttf

        KozGoPr6N-Light-AlphaNum.ttf

        KozGoPr6N-Medium-AlphaNum.ttf

        KozGoPr6N-Regular-AlphaNum.ttf

        KozGoPro-Bold-AlphaNum.ttf

        KozGoPro-Bold.otf

        KozGoPro-ExtraLight-AlphaNum.ttf

        KozGoPro-Heavy-AlphaNum.ttf

        KozGoPro-Light-AlphaNum.ttf

        KozGoPro-Medium-AlphaNum.ttf

        KozGoPro-Medium.otf

        KozGoPro-Regular-AlphaNum.ttf

        MetaPluBlaRom

        MetaPluBolCap

        MetaPluBolCapIta

        MetaPluBolIta

        MetaPluBolRom

        MetaPluBooCap

        MetaPluBooCapIta

        MetaPluBooIta

        MetaPluBooRom

        MetaPluMedCap

        MetaPluMedCapIta

        MetaPluMedIta

        MetaPluMedRom

        MetaPluNorCap

        MetaPluNorCapIta

        MetaPluNorIta

        MetaPluNorRom

        Neuzeit S

        NeuzeSBoo

        NeuzeSBooHea

        PENNBD__.ttf

        PENNI___.ttf

        PENNR___.ttf

        Rotis Family

        Rotis Sans Serif

        Rotis Semi Serif

        Rotis SemiS

        Rotis SemSans

        Rotis Serif

        RotisSanSer

        RotisSanSerBol

        RotisSanSerExtBol

        RotisSanSerIta

        RotisSanSerLig

        RotisSanSerLigIta

        RotisSemSan

        RotisSemSanBol

        RotisSemSanExtBol

        RotisSemSanIta

        RotisSemSanLig

        RotisSemSanLigIta

        RotisSemSer

        RotisSemSerBol

        RotisSer

        RotisSerBol

        RotisSerIta

        standard 07_55.suit

        standard 07_65.suit

        Regards

        Alex


        Alex,

        Are you able to tell me where the following fonts in your users fonts directory came from?

        KozGoPr6N-Bold-AlphaNum.ttf

        KozGoPr6N-ExtraLight-AlphaNum.ttf

        KozGoPr6N-Heavy-AlphaNum.ttf

        KozGoPr6N-Light-AlphaNum.ttf

        KozGoPr6N-Medium-AlphaNum.ttf

        KozGoPr6N-Regular-AlphaNum.ttf

        KozGoPro-Bold-AlphaNum.ttf

        KozGoPro-ExtraLight-AlphaNum.ttf

        KozGoPro-Heavy-AlphaNum.ttf

        KozGoPro-Light-AlphaNum.ttf

        KozGoPro-Medium-AlphaNum.ttf

        KozGoPro-Regular-AlphaNum.ttf

        Also, I am curious as to whether other users who have experienced this issue have them in one of their fonts folders as well.

        I am asking because I am the one who built the OTF (*.otf) versions of these fonts (and without the "-AlphaNum" string in the name), and this is the first time I have seen TTF versions of them. It is unclear as to whether these fonts are the cause of the problem, but I am sure that they can be safely removed. And, if you don't mind, please send them to me (at "lunde@adobe.com") so that I can inspect them. I am curious where they came from.

        Thanks...

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