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N
nw85907126
Participant
April 19, 2016
Question

Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?

  • April 19, 2016
  • 2 replies
  • 14329 views

My company's environment has 50,000 target machines (non-servers), all of which must be updated to the latest Flash iteration, 21.0.0.213.

After deploying via SCCM, using the MSI installers for ActiveX/NPAPI/PPAPI, we are seeing a consistent 13% failure rate, nearly all of which are MSI Error 1603.

Revising our installation script, we incorporated the following steps:

  1. Install MSI
    1. if Success Code 0
      1. Verify ProductID in registry, success.
    1. If Fail:
      1. Run "uninstall_flash_player.exe -uninstall"
      2. Search registry for "Adobe Flash Player" entries and delete keys/subkeys from HKCR\Installer\Products, per Adobe KB Flash Player ActiveX msi installation fails using SCCM
      3. Retry Install MSI

After running through all those steps, we still have over 4,000 machines failing to install a simple MSI because of error 1603. Can anyone suggest solutions or tweaks?

This topic has been closed for replies.

2 replies

M
markc54951597
Participating Frequently
April 25, 2016

What OS's are you deploying to?

The ActiveX version is obsolete for Windows 8/8.1/10 and the baked-in component will be updated through Windows update.  If you push the ActiveX installer to these machines, it will fail saying that it's unnecessary.  Seems like something that could produce the general  1603 error.

Have you tried to manually launch the installer on one of these clients?

N
nw85907126Author
Participant
April 19, 2016

Syswow64\macromedia\flash\flashinstall.log:

=X====== M/21.0.0.182 2016-04-19+06-25-52.827 ========

=O====== M/21.0.0.213 2016-04-19+06-26-41.352 ========

0000 00000010 "C:\WINDOWS\SoftwareDistribution\Download\Install\install_flash_player_21_plugin.exe" -install

0001 00000011 1

0002 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0005 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00000014

0011 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_21_0_0_213_Plugin.exe

0012 00000024 C:\WINDOWS\SysWOW64\Macromed\Flash\plugin.vch

0013 00000017 C:\WINDOWS\SysWOW64\Macromed\Flash

0014 00000022 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_21_0_0_213.exe

0015 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0016 00001024 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl 183

0017 00001024 C:\WINDOWS\SysWOW64\FlashPlayerApp.exe 183

0018 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0019 00001106

0020 00001106

0021 00001024 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

=X====== M/21.0.0.213 2016-04-19+06-26-52.523 ========

System32\macromedia\flash\flashinstall.log:

=X====== M/21.0.0.213 2016-04-18+15-40-19.471 ========

=O====== M/21.0.0.213 2016-04-19+06-26-45.225 ========

0000 00000010 "C:\WINDOWS\TEMP\{58C2E15F-1BE7-48C8-BA7A-D4E285468E00}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295

0001 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_21_0_0_213_Plugin.exe

0010 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0011 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

=X====== M/21.0.0.213 2016-04-19+06-26-48.132 ========

Verbose MSIexec log (partial, only entries with "error" shown):

MSI (s) (1C:A0) [11:24:31:844]: Note: 1: 2228 2:  3: ServiceInstall 4: SELECT `ServiceInstall`,`Name`,`DisplayName`,`ServiceType`,`StartType`,`ErrorControl`,`LoadOrderGroup`,`Dependencies`,`StartName`,`Password`,`ComponentId`,`Directory_`,`FileName`,`Arguments` FROM `ServiceInstall`, `Component`, `File` WHERE `ServiceInstall`.`Component_` = `Component`.`Component` AND (`Component`.`KeyPath` = `File`.`File`) AND (`Action` = 1 OR `Action` = 2)

CustomAction NewCustomAction1 returned actual error code 1025 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (1C:A0) [11:24:41:220]: Product: Adobe Flash Player 21 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX_21_0_0_213.exe, command: -install -msi -prev 0

Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX_21_0_0_213.exe, command: -install -msi -prev 0

MSI (s) (1C:A0) [11:24:41:329]: Error in rollback skipped. Return: 5

Property(S): ErrorDialog = SetupError

MSI (s) (1C:A0) [11:24:41:423]: Windows Installer installed the product. Product Name: Adobe Flash Player 21 ActiveX. Product Version: 21.0.0.213. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
April 20, 2016

Hi,

Error status 1603 is a Microsoft error which you receive when you try to install .msi package.

Please go through the link: https://support.microsoft.com/en-in/kb/834484 and see if it resolves your issue.

Regards,

Ridhi

_maria_
Community Manager
_maria_Community Manager
Community Manager
May 19, 2016

Hi Vargas,

Please find link below for log files.

Shared Files - Acrobat.com

Product code which gets created under hklm\Software\Classes\Installer\Products is not similar to the one which gets created under uninstall string.

Thanks,

Ashok


Several questions for you:

  • What version was installed on the system when attempting to upgrade to 21.0.0.242?
  • What ProductCode is created under hklm\Software\Classes\Installer\Products?
  • What ProductCode is created under the uninstall string entry?
  • Are users logged on, and potentially viewing Flash content, when you deploy the update, or is it deployed at a time when user's are not likely to be logged on?

--

Maria

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