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A
Anonymous
October 2, 2012
Question

Flash Player audio setting in Win'7 Volume Control

  • October 2, 2012
  • 1 reply
  • 31836 views

OS is Win'7, up to date.  Flash Player is 11.4.  Browsers Firefox 15.0.1, Chrome 22, IE 9.  When playing a video on a website, the Flash Player volume setting in Volume Control (Windows Mixer) is set to the maximum, same as my speaker volume.  How can I permanently set Flash Player's volume to a setting lower than that of my speakers?

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    1 reply

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    October 2, 2012

    This is a known issue in Firefox and Flash Player 11.3 or higher, but our testing (and I just personally re-tested it on my Win7 machine to double-check) indicates that this works as expected in Chrome and Internet Explorer.

    There's a public bug tracking the Firefox issue here, and we have a corresponding internal bug assigned to an engineer for investigation:

    https://bugbase.adobe.com/#bug=3210602

    1.) Use Chrome or Internet Explorer with the latest Flash Player from http://get.adobe.com/flashplayer

    2.) Revert to the most recent version of Flash Player 10.3 (Currently 10.3.183.25), which you can download here:

         http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

         Before reverting, you'll need to uninstall the current version of Flash Player first:

         http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

    If you *are* having the same problems with Chrome or MSIE, can you give me a clear, step-by-step description of how to reproduce the issue?  It's possible that we're doing something differently, or there's another component like audio drivers in-play.

    Thanks!

    A
    Anonymous
    October 3, 2012

    Thank you.  You are correct.  With Chrome and IE the volume settings (in the Win'7 Volume Mixer) stay the way I adjusted them.  It's only with Firefox that the setting deverts to maximum.  I'll bear with the annoyance in Firefox until a solution is found (hopefully with the next version of Flash Player?). 

    MrX1980
    MrX1980
    Brainiac
    October 3, 2012

    Hello

    disabling "Protected Mode" should solve it.

    http://forums.adobe.com/thread/1018071  -> Last Resort

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