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A
Anonymous
February 7, 2017
Question

Flash Player Choppy on Firefox & Doesn't Install 64 Bit Version

  • February 7, 2017
  • 1 reply
  • 1386 views

I got 64 bit Firefox on windows 10. When I play videos that are not flash-based, theyre choppy in the beginning when they should be smooth. I'ver cleared cache and cookies and that doesnt work.

When I download flash player from the flash website it detects firefox 64 bit on windows. But after install, when I go to Control Panel, the program states its 32 bit not 64 bit. See the link to the screenshot below to see. How do I fix this?

https://s24.postimg.org/4g7of9k6t/control_panel.png

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    1 reply

    divya010193
    Adobe Employee
    divya010193
    Adobe Employee
    February 7, 2017

    Hi,

    The item you're seeing in the Control Panel is just the Flash Player Settings Manager, which is a 32-bit app, and allows users to manipulate various Flash Player settings.  Flash Player itself supports both 32- and 64-bit operating systems.

    Thanks!

    A
    Anonymous
    February 7, 2017

    But that doesnt fully solve my issue. How do I stop the choppiness?

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    February 9, 2017

    Yes exactly. Non-flash based videos are choppy when flash is installed. When I uninstall flash the non-flash based videos play smoothly. What do you suggest?


    My guess is that the server is sending you videos that *are* Flash when Flash is installed, and they're serving you different videos meant for the HTML5 video tag when Flash Player is not detected.  Not all Flash video is hardware accelerated (it depends on how the content provider set things up).  It's also possible that the content provider is doing something abusive, like they have an invisible ad insertion or behavior tracking script written in ActionScript that's CPU intensive (this is unfortunately kind of common, specifically with a couple smaller ad networks), and those are only running when Flash is there to run them.  It seems more likely to me that if this is actually HTML5 video when performance is poor, that you're seeing the effects of CPU (or possibly GPU resource) contention, but the notion that Flash Player would directly break HTML video doesn't actually make sense -- it's just not how the underlying technologies work.

    There's not enough detail here to answer your performance question.  If you pointed me to a specific video that demonstrates the problem, that would be useful.


    Also, there's a 32 and 64-bit Firefox.  Flash Player installs both 32 and 64-bit Flash Player on a 64-bit windows system, but you have to have both a 64-bit operating system *and* a 64-bit browser to use Flash Player.  Mozilla provides the 32-bit version of Firefox by default, so you have to jump through some hoops to get the 64-bit version of the browser.  If you just went to the regular firefox download page, it's very likely that you're using both 32-bit Firefox and 32-bit Flash Player.  You *will* definitely get better performance from Flash Player in 64-bit Firefox, and that's a great place to start.

    To get the 64-bit Firefox (if you don't already have it), go here, and make sure you get it from the 64-bit column:

    https://www.mozilla.org/en-US/firefox/all/

    If that doesn't help, a link to an affected video would be very useful.  The video ecosystem is complicated, and while we publish clear guidelines on how to make and publish video streams that perform well, there are many more ways available in which a content provider can shoot themselves in the foot.

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