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Question

Flash Player crashes constantly in Firefox, IE and Chrome

Forum|Forum|13 years ago
March 20, 2012
9 replies
93906 views

Flash player has not worked properly in months. It will work intermttently maybe 10% of the time after clicking reload/send crash report a half dozen times. It fails on all websites including

http://get.adobe.com/flashplayer/

My system is Dell Precision T3500, Windows 7 x64. 6GB RAM, Intel W3550 @ 3.06GHz

Firefox 11.0

Shockwave Flash 11.1.102.63 (updated March 19, 2012)

I have swapped Asus Xonar DS for CL SB X-Fi Ti with no change

I have swapped GeForce GTX550Ti for ATI Firepro V5800 with no change

It fails with graphic acceleration enabled or disabled.

Browsing to any site with Flash content will usually crash the plug in.

This is highly frustrating.

This topic has been closed for replies.

A

Anonymous

Hi

I have been having the same problem for a while and lately it became a common annoying occurance. I did a bit of diggin' around over the internet and noticed that this problem mostly happens to Windows 7 64 bit users with Microsoft .NET framework installed on the system.

So, I decided to get rid of the .NET framework and the software that made me install .NET in the first place. Luckily in my case, I no longer needed this software (Zen Lite by Carl Zeiss gmbh).

Then I used Microsoft problem reporting to load the updates (Control Panel>System and Security>Action Center>Maintenance>Check for Solutions).

After a while Windows decided that I need 12 updates. I updated the system (Update and Shut Down) and voila! Two days running and not a single crash

Hope this helps.

W

Whiteicedmstech

New Participant

Having the exact same issue on my Windows 7 64Bit laptop. Started happening a few weeks ago.

Every single time I load my browser (Whether it is Chrome, Firefox, IE) I have my favorites set to boot up on each one, some of them have flash and as soon as the browser loads, Flash crashes.

So very very frustrated right now.

I uninstall flash, reboot, reinstall, load browser, crash.

Any updates on the crashes for Flash? Is there anything I can do to get help on this from Adobe?

TIA,

Whiteice

A

Anonymous

Don’t count on help from Adobe. I never heard anything from them. Good luck!

N

NikonD700User55

New Participant

I have a miserable time with Flash as well. It crashes daily on my kids Vista machine, but last week I got a brand new Dell E6530 Windows 7 64. This machine is spanking new and has only Office and the main browsers on it, and Adobe X Standard. Flash crashes like crazy. I am on 11.3.300.268. Crashes like mad in FF, and to a lesser degree everywhere else. Funny thing is it also crashes on my Mac Book Air 2011, though not very often. These computers are brand new, unmolested, as delivered by Dell and Mac.

Geesh, even if it is going to crash a lot, can you make it crash quickly rather than hang my browsers for 2 minutes everytime? At least it does not crash the browsers - they seem to recover to the Flash Crashed image just fine. I have a BSCs and have been writing code for 17 years - unhandled exceptions usually happen very quickly unless there is a stack overflow, race, or infinite loop.

A

Anonymous

I've noticed this happening since the last update to Flash Player. This only happens on one of my PCs, not on all of them. I'm running the DirectX Debug Runtimes, which give the following output when running the plugin from Firefox:

[3280] Direct3D9: :====> ENTER: DLLMAIN(6830d9a0): Process Attach: 00000cd0, tid=000012e4

[3280] Direct3D9: :====> EXIT: DLLMAIN(6830d9a0): Process Attach: 00000cd0

[3280] Direct3D9: (INFO) :Direct3D9 Debug Runtime selected.

[3280] Direct3D9: (INFO) :======================= Hal HWVP device selected

[3280] Direct3D9: (INFO) :HalDevice Driver Style b

[3280] Direct3D9: :DoneExclusiveMode

[3280] Direct3D9: (INFO) :Using FF to VS converter

[3280] Direct3D9: (INFO) :Using FF to PS converter

[3280] Direct3D9: (INFO) :Enabling multi-processor optimizations

[3280] Direct3D9: (INFO) :DDI threading started

[3280] Direct3D9: (ERROR) :Final Release for a device can only be called from the thread that the device was created from.

When accessing the same page from Internet Explorer, this brings down the entire iexplore process (And there's no debug output through DebugView available).

Looks like the new version of flash player is invoking undefined behaviour?

chris.campbell

Community Manager

Hi Steve,

Would you be willing to open a new bug report on this over at bugbase.adobe.com? We'll want a .dmp (from the IE crash) or Firefox crash ID if possible, along with a dxdiag report and steps to repro. Do you know if this crash also occurs with the release directx runtime?

A

Anonymous

Hi Chris,

I've added bug #3162242 as requested.

Cheers,

Steve

A

Anonymous

Thanks for the update Gajannam. i sent nasty e-mails to zynga, adobe, and face book again today. Many of my friends are leaving the games due to the problems. Hope someone listens at some point. Adobe seems to be at the center of all the issues. Good Luck!

chris.campbell

Community Manager

sniderrick3 and others that are crashing,

We want to fix these problems. Please follow the instructions listed out in the following FAQ so we can investigate further. Without reproducible steps and a crash log, the chances that these issues will be fixed are reduced.

How do I report a Flash Player crash to Adobe?

Chris

G

Gajananam

Participating Frequently

Dear Chris: I would like to send you the log, but in my windows 7 SP1 64-bit, the system reboots after the crash. The BSOD message that flashes for 10 secs says either

"IRQL_NOT_LESS_OR_EQUAL" or "PAGE_FAULT_IN_NO_PAGE_ZONE", or "MEMORY_MANAGEMENT". So it is difficult to get any crash logs.

--cheers

--gajananam_

E

Eternal30303030

New Participant

Windows 7 64 bit

Firefox 11.0

Adobe Flash 11.1.102.63 (updated March 19, 2012)

Having the same Issues youtube crashes any site using flash freezez my whole computer. Using firefox chrome and ie. This is a major problem.

Also noticing cpu usage goes to 100% before whole computer freezes.

A

Anonymous

Eternal30303030 wrote:
Windows 7 64 bit
Firefox 11.0
Adobe Flash 11.1.102.63 (updated March 19, 2012)
Having the same Issues youtube crashes any site using flash freezez my whole computer. Using firefox chrome and ie. This is a major problem.
Also noticing cpu usage goes to 100% before whole computer freezes.

Which process appears to be using 100%?

R

rebelrenegade1

New Participant

I can probably answer that for Eternal. It is more than likely plugin_container.exe. A Firefox Program to designed to isolate plug ins and keep the whole browser from locking up and crashing. I notice that when the Flash Plugins start acting weird and are about to crash, The plugin container's CPU usage goes thru the roof. I was able to put the plugin contrainer on low priority thru the Task Manager and it seems to help loosen the load a tad bit. Doesn't help keep Adobe from Crashing but from what I have seen it just takes a bit longer to crash.

E

Eternal30303030

New Participant

Having the same Issues youtube crashes any site using flash freezez my whole computer. Using firefox chrome and ie. This is a major problem.

A

Anonymous

Eternal30303030 wrote:
Having the same Issues youtube crashes any site using flash freezez my whole computer. Using firefox chrome and ie. This is a major problem.

Issues with Flash in Google Chrome are addressed here: http://support.google.com/chrome/bin/answer.py?hl=en&answer=108086 If you can't find a solution to your problem with it, you can post a question on the Google forums: http://support.google.com/chrome/bin/request.py?contact_type=contact_policy

For assistance with Flash player in other browsers, you need to specify your operating system and version before we can assist you.

G

Gajananam

Participating Frequently

Dear Xircal : I have Windows 7 SP1 on a HPE 64-bit desktop. Running IE8, the flash player 11.1.102.63 brings the whole system crashing after 5 mins of play. I am playing the website bloomberg.com/tv. Sometimes IE8 stops and says the faulting module is flash11g.ocx or some such thing. I can get the exact crash dump, next time. This has happened for the last 6 months for me and it is very painful. Please help to fix it.

--Cheers

A

Anonymous

android2112 wrote:
Flash player has not worked properly in months. It will work intermttently maybe 10% of the time after clicking reload/send crash report a half dozen times. It fails on all websites including
http://get.adobe.com/flashplayer/
My system is Dell Precision T3500, Windows 7 x64. 6GB RAM, Intel W3550 @ 3.06GHz
Firefox 11.0
Shockwave Flash 11.1.102.63 (updated March 19, 2012)
I have swapped Asus Xonar DS for CL SB X-Fi Ti with no change
I have swapped GeForce GTX550Ti for ATI Firepro V5800 with no change
It fails with graphic acceleration enabled or disabled.
Browsing to any site with Flash content will usually crash the plug in.
This is highly frustrating.

Have you tried running the Dell Pre-boot System Assessment Test? or the Dell Diagnostics to eliminate a hardware issue? What were the results?

Do you run any security software? Please specify which.

G

Gajananam

Participating Frequently

Dear Android, 2112: I have suffered these crashes for months also, with no improvement with 11.1.102.63. I reverted back to IE8 and the crash happens after watching any video for 10 mins. I have tried all the suggestions in helpx.adobe.com with no luck. Have a Windows 7 SP1 64-bit. Just supporting your frustration, so Adobe issues a bug fix soon

A

Anonymous

I have had the same issues. On IE (latest version) the picture flashes in occasionally. On Chrome it crashes CONSTANTLY!!! I have Windows 7 64 bit. I have uninstalled and reinstalled operating systems and flash several times. What the hell is Adobe's problem with compatability????

chris.campbell

Community Manager

I'm sorry you guys are going through this. We'd like to investigate further. Could you both take a look at this FAQ and follow the instructions for reporting these crashes to us?

How do I report a Flash Player crash to Adobe?

Thanks,

Chris

A

AthlonJedi

New Participant

Dear Adobe,

Please STOP blaming hardware or operating systems for something that is CLEARLY an issue with the latest update and FIX IT. This happens all the time in this industry, it's the same old "well , it works fine on our machines so it MUST work fine for everyone" routine every software company out there does when they break something and refuse to admit they are at fault. JUST FIX THE *** DA** PROBLEM! You wanna know how I know it is ADOBE'S fault? SImple, Internet Explorer, firefox and chrome ALL worked fine BEFORE the update, NOW AFTER THE UPDATE any site that requires flash CRASHES regardless of the browser used . its a simple case of 1 + 1 = 2 . Stop pointing the fingers and FIX IT.

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