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A
Anonymous
December 26, 2015
Question

Flash Player is Crashing/Freezing My Display Adapter

  • December 26, 2015
  • 1 reply
  • 4384 views

Adobe Flash Player is crashing and freezing my display adapter. Whenever I'm viewing flash content, my entire computer freezes. The screen is frozen, but it has these weird black bars across the display. There is nothing I can do at this point, so I'm forced to do a hard reset. I had opened a ticket with Dell, and they had a hardware technician check out my computer. They concluded the problem was not a hardware problem. I then contacted Intel to report a driver problem. However, they claimed the problem was not caused by their drivers, but by Adobe Flash instead.


I can confirm this specifically happens when I use Adobe Flash. I've watched HTML 5 videos on YouTube for hours, and my computer does not freeze or crash. However, when I switch to Flash (using this utility), my computer usually freezes within a half hour of constant YouTube video watching. If I'm viewing more system intensive Flash content, such as a flash video game, my computer can freeze in as little as 10 minutes.


My System Specs:


Windows 10 Pro (x64)

Intel Pentium CPU N3540 @ 2.16GHz

8.00 GB RAM

Intel HD Graphics

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      1 reply

      A
      Anonymous
      January 6, 2016

      Here is a picture of what I am seeing:

      0106160035.jpg

      jeromiec83223024
      Community Manager
      jeromiec83223024Community Manager
      Community Manager
      January 7, 2016

      Yep, that sure looks like a graphics driver problem. 

      If you have the latest available drivers for your hardware, your best recourse is just to turn off hardware support in Flash.

      Please work through the video troubleshooting guide.  In particular, see the part about disabling hardware acceleration.

      https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

      If you're still stuck, then you have a *weird* problem, and we'll have to talk about it more.

      A
      Anonymous
      January 15, 2016

      I took a look, but I can't do much with the system specs.  The dxdiag will be useful.

      I'll take a look once you post them.


      One DxDiag coming right up:

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